This Article Is For:

1. All users who have 'Promotions' permissions
   
2. This is applicable to all SoCast Themes
   

Outlined below are answers to some frequently asked questions regarding the new contesting system. If you don’t find an answer to your question, please reach out to the support desk.

1. Does the new system require a new permission?

1. Yes. SoCast can add this permission to Company Admins at request. Company Admins can then give it to the staff users they see fit.

2. Will The New Contesting System Affect My Existing/Currently Running Contests?

1. No.

3. Can I Use Both Contesting Systems At The Same Time?

1. Technically yes, although we suggest finishing your currently running contests, and then switching to the new system.

4. Will My Existing Saved WP Bakery Templates Be Available In The New System?

1. Yes.

5. Will I Still Be Able To Access Assets From My Old Contests?

1. Yes. Your contest assets live in the media library, under the ‘Media’ tab.

6. Do I Still Need To Add Contests To A Page With The Contest List Widget?

1. Yes.

7. Can I Still Download Entrant Info?

1. Yes, this can be done by going to Promotions > Contests > Entries > selecting the contest in question in the search context field, then exporting the entry information as a .CSV.

8. Can I Display Media (i.e Photo Entries) On The Front-End Of The Contest?

1. No. This will be coming with Phase 2 enhancements.

9. How Can Listeners Vote On Contest Entries?

1. You’ll need to create a Poll, using our Poll system under Website > Content Elements > Polls

2. Then insert the poll into the Contest design area

Note: We plan to enhance the polling system in future updates. As of now, participants can only vote once per contest poll.

10. Can I Delete A Contest Entry?

1. Technically, this feature is not yet available. However, you can reject a contest entry by going to Promotions > Contests > Entries, selecting the contest in question in the search context field, and then selecting the entry you wish to reject by clicking the reject button.

11. Can I Use ‘Bulk Actions’ And Edit Or Remove Multiple Entries?

1. No. This will be available with Phase 2 enhancements.

12. How Do I Choose A Winner?

1. You'll need to manually select a winner from the contest and contact them directly. There is no winner button to click, or option to display winners on the front-end of the website. These features will be coming with Phase 2 enhancements.

13. Do Listeners Still Need To Sign-In/Sign-Up To Enter A Contest?

1. Yes.