How Do I Get Help and Support for SoCast Reach?

How Do I Get Help and Support for SoCast Reach?

How Do I Get Help and Support for SoCast Reach?

Once you are onboarded to the SoCast Reach platform, you have full access to SoCast’s dedicated support team. Here’s how you can get assistance whenever you need it:

How to Submit a Support Request or Ticket

  1. Online: Submit a request through our support portal at https://support.socastdigital.com/portal/en/newticket
  2. Email: Contact us directly at support@socastdigital.com

Access the SoCast Reach Knowledge Base

You can find helpful articles, tips, and FAQs in our Knowledge Base at any time. Visit: https://support.socastdigital.com/portal/en/kb/socast-reach

SoCast Service Desk Hours

  • Monday to Friday: 9 AM to 6 PM EST (excluding Canadian holidays)

If you have any questions or need further assistance, please don’t hesitate to reach out. Our team is here to help you make the most of SoCast Reach!