Getting Started: How To Get Help & Assistance For SoCast Reach

Getting Started: How To Get Help & Assistance For SoCast Reach

Once onboarded to the SoCast Reach platform, all users have access to SoCast's support team.

Submit A Request / Issue / Ticket

  2. Email: support@socastdigital.com

Knowledge Base

  1. You can access our Knowledge Base anytime, which includes helpful articles, tips and FAQ's: https://support.socastdigital.com/portal/en/kb/socast-reach

SoCast Service Desk Hours

  1. Mon to Fri: 9 AM to 6 PM EST excluding Canadian holidays.


    • Related Articles

    • "Request Sales Assistance" Feature

      Stuck On A Sale? Get Instant Digital Help Empowering Radio Sales Teams with Digital Expertise We are excited to announce a new feature within SoCast Reach designed to elevate your digital sales game: the “Request Sales Call Assistance” button. This ...

    • Getting Started: How To Log Into SoCast Reach

      Company Admins During your inital onboarding and training with SoCast, you will be created a user based on the name and email provided within the intake form. You will be sent an email requesting you log in and change your password. From there, you ...

    • SoCast Reach Sales Reporting: Generating Delivery Reports For Advertisers

      This process is generally done by the Sales Person To access your campaign's Live Report, first make sure the "Campaign Stage" is "In Flight". A small graph icon should appear to the far right of the campaign in the dashboard; this is your Live ...

    • Product Minimums in SoCast Reach

      Product minimums play a pivotal role in ensuring the effectiveness and viability of your advertising campaigns on the SoCast Reach platform. These minimums are designed to optimize the impact of your campaigns across different advertising channels ...

    • How To Build A Proposal In The SoCast Reach Dashboard

      SoCast Reach Proposal Builder - LOGIN to SoCast: admin.socastsrm.com - Questions for Management: How many markets are we setting up Ads Account for? What timezone should each market be in? Which sales people will be selling in each market, and what ...