“What is a transactional email?”
A transactional email is an email the SoCast platform sends between a website visitor and the platform.
For example, when a visitor signs up via our membership tool on your website or app, they receive an email asking them to verify their membership. This is a transactional email.
Other examples include the emails visitors receive when creating and responding to local listings, submitting comments on blogs or pages and submitting entries through contact forms.
“How Do I Set It Up?”
Each station/account has a field under Admin > Admin Settings labeled “transactional email address”.
Each station should add an email address that they want their transactional emails to come from. Ex. no-reply@station123.com or membership@station123.com
Once you have provided and saved this email address, an email will be sent to that address to verify within 24 hours that you own this address and can allow us to send transactional emails on your behalf.
“What happens if I don’t update it?”
“I am a large client with many stations, do I need to manually update the transactional email field for all my accounts?”
Yes, but it’s easy! You will need to verify a transactional email per account but we’ve made it very simple, it only takes a few clicks.
