How Do I Fix an App Stuck on 'Waiting' on My Mobile Device?

How Do I Fix an App Stuck on 'Waiting' on My Mobile Device?

How Do I Fix an App Stuck on 'Waiting' on My Mobile Device?

Who Is This For?

  • All users with Manage Mobile App Permissions
  • Applicable to: Single-Tenant and Multi-Tenant Apps

Occasionally, an app may get stuck on “Waiting” when you try to install or update it. This can happen due to network issues, low storage, or too many apps running in the background. Use the steps below to resolve the issue and get your app working properly.

Step-by-Step Guide

  1. Check your network connection.

    If you’re using mobile data (3G/LTE), ensure your connection is stable. If you’re on Wi-Fi, verify the network is working properly. Many “Waiting” issues are caused by slow or unstable connections. Once your network is stable, you may need to delete the stuck app (press and hold the app icon until it jiggles, then tap the delete/remove option) and reinstall it from the App Store.

  2. Check available storage space.

    Open your device settings and confirm you have enough free space. If storage is low due to music, videos, or other app data, downloads may fail. If the app stuck on “Waiting” appears in your storage list, tap it and select Delete App to clear the incomplete download. Then try downloading the app again.

  3. Close background apps.

    Too many apps running in the background can slow your device and cause installation issues. Close unnecessary apps to free up system resources.

  4. Other things to check:
    1. App Store performance: The App Store may be experiencing server issues. Try again later.
    2. Device resources: If your phone is running low on resources, close all apps and restart your device.
    3. For iPhone users: Try installing the app via iTunes on your computer and use the Sync option to transfer it to your device.

If the issue continues after following these steps, contact your device’s support team or your mobile app provider for further assistance.