How Do I Fix an App Stuck on 'Waiting' on My Mobile Device?
How Do I Fix an App Stuck on 'Waiting' on My Mobile Device?
This Article Is For:
- All users with Manage Mobile App Permissions
- Applicable to: Single Tenant App & Multi-Tenant App
Occasionally, you may find that an app gets stuck on "Waiting" when you try to install or update it. While this issue is not common, it can happen due to network problems, insufficient storage, or too many apps running in the background. Below are steps you can take to resolve this issue and get your app working properly.
Step-by-Step Guide to Resolve an App Stuck on 'Waiting'
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Check Your Network Connection:
If you are using mobile data (3G/LTE), ensure your connection is stable. If you are on Wi-Fi, verify that your Wi-Fi network is working properly. Most issues with apps getting stuck on "Waiting" are due to unstable or slow network connections. Once your network is stable, you may need to delete the app that is stuck (press and hold the app icon until it jiggles, then tap the delete button) and reinstall it from the App Store.
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Check Available Storage Space:
Go to your device settings and make sure you have enough free space. If your device is low on storage due to music, videos, or other app data, you may encounter problems when downloading new apps. If the app stuck on "Waiting" appears in your storage list, tap on it and select Delete App to clear the download. Then, try downloading the app again.
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Close Background Apps:
Having many apps running in the background can slow down your device and cause installation issues. Close unnecessary apps to free up system resources.
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Other Things to Check:
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App Store Performance: The App Store may be experiencing server issues. Try again after some time.
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Device Resources: If your phone is running low on resources, close all apps and reboot your device.
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For iPhone Users: Try installing the app via iTunes on your computer and use the Sync option to transfer it to your device.
If you continue to experience issues after following these steps, consider reaching out to your device support team or your mobile app provider for further assistance.