How Do I Reset a Staff Member's Password in SoCast?

Who Is This Article For?

• Account or Company Admins with access to the Admin feature
• Applicable to all SoCast themes

These instructions explain how to reset a staff member’s password in SoCast. Each client creates their own permission groups, so there may be exceptions. Generally, most brands or stations will have an admin with the ability to reset staff passwords. If you are not an admin and do not have access to reset staff passwords, please contact your brand or station admin. If you are unable to reach your admin, please contact the SoCast Support Desk for assistance.

Reset a Staff Member’s Password

Method 1: From the Users List

1. Log in to admin.socastsrm.com.
2. In the top-right corner, select Admin.

   

3. From the drop-down menu, select Users.

   

4. Click the All Users tab.

   

5. Search for the staff member who needs their password reset.
6. Click the Reset Password button.

   

7. Confirm you see the message: Password reset, email has been sent.

   

Method 2: From the User Profile

1. Log in to admin.socastsrm.com.
2. In the top-right corner, select Admin.
3. From the drop-down menu, select Users.
4. Click the All Users tab.
5. Search for the staff member who needs their password reset.
6. Click the pencil icon under the Actions column next to the staff member’s name.

   

7. You will now see the staff member’s information.
8. Scroll down to the Password section.
9. Click the Reset Password button.

   

10. Confirm you see the message: Password reset, email has been sent.

    

What Happens Next

The staff member will receive an email informing them that their password has been reset. The email will prompt them to log in to admin.socastsrm.com and change their password if they wish.