These are the instructions for re-setting the rating on your mobile app.
For iOS Apps:
- In the iOS app store scroll down to 'Reset iOS Summary Rating'
- Select the option 'Reset rating when this version is released'. Note: this can only be done before an app is submitted. Once an app has been submitted and/or approved this option will no longer exist.
- Click 'Save'
- Although this option will reset the app rating, there is no guarantee or mention that it will remove previous reviews or comments.