How Do I Remove Reviews and Old Comments on My SoCast Mobile App?
How Do I Remove Reviews and Old Comments on My SoCast Mobile App?
Who Is This Article For?
- Clients who have purchased the SoCast Mobile App
- Applicable to all app themes
Requirements
- Admin access to the iOS App Store and/or Google Play Store
- The app must be in "Prepare for Submission" or "Rejected" state in the app store
Instructions for Resetting Your App Rating
Follow these steps to reset the rating on your mobile app. Please note that while you can reset the app rating, this process does not guarantee the removal of previous reviews or comments.
For iOS Apps:
- In the iOS App Store, scroll down to Reset iOS Summary Rating.
- Select the option Reset rating when this version is released.
Note: This option is only available before an app is submitted. Once an app has been submitted and/or approved, this option will no longer be available. - Click Save.
- Although this option will reset the app rating, it does not guarantee the removal of previous reviews or comments.
If you have further questions or need assistance, please contact SoCast Support.
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