How Do I View or Reply to a Facebook Conversation or Comment in SoCast?
How Do I View or Reply to a Facebook Conversation or Comment in SoCast?
Who Is This Article For?
- All users with a SoCast account (login and password)
- All users with access to the SRM feature
- All SoCast themes
Overview
This guide shows you how to view and reply to Facebook conversations or comments from within the SoCast platform.
Step-by-Step Guide
- Go to the Social tab in your SoCast dashboard.
- If you have not added a Facebook stream yet, add one first. For instructions, see: How Do I Configure a Social Stream? (New)
- To respond to a Facebook comment, click the Facebook comment icon. The stream will slide open and display the Conversation view for that comment.
- Clicking Comment or the number of Comments in the Facebook stream will also open the Conversation view for that comment.
- Clicking the number of Likes within the Facebook stream will open the Likes view.
- To return to the previous stream contents, click the Back arrow in the header of the stream view.
Notes
- Verified badges will display for verified Facebook accounts.
- Stream items with video are identified by a Play button and will show a thumbnail if available.
- Available thumbnails include: YouTube, Twitter Video, Twitter GIF, and Facebook GIF (thumbnails are not available for Vimeo, Facebook Video Upload, or Facebook Live Video).
- Embeddable videos such as YouTube will open in the Media Preview modal.
- Videos that cannot be embedded due to API restrictions will open in a new tab (Vimeo, Twitter Video, Twitter GIF, Facebook Video Upload, Facebook Live Video).
- Facebook GIFs are embeddable and play in-stream.
- Stream items with audio are identified by a Play button and will show a thumbnail if available.
- Embeddable audio (such as member comment audio and SoundCloud) opens in the Media Preview modal.
- Audio that cannot be embedded due to API restrictions will open in a new tab.
Facebook Streams: Conversation and Replies Example
Below are examples of the Facebook conversation and replies views in SoCast:
If you have any questions or need further assistance, please contact SoCast Support.
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