How Do I View or Reply to a Facebook Conversation or Comment in SoCast?
How Do I View or Reply to a Facebook Conversation or Comment in SoCast?
This Article Is For:
- All users with a SoCast account (login & password)
- All users with access to the 'SRM' feature
- All SoCast Themes
Overview
This article provides step-by-step instructions for viewing and replying to Facebook conversations or comments using the SoCast platform.
Step-by-Step Guide
- Go to the Social tab in your SoCast dashboard.
- If you have not yet added a Facebook stream, you must add one first. For instructions, see: How Do I Configure a Social Stream? (New)
- To respond to a Facebook comment, click the Facebook comment icon. The stream will slide open and display the "Conversation" view for that comment.
- Clicking on Comment or the number of Comments in the Facebook stream will also open the "Conversation" view for that comment.
- Clicking on the number of Likes within the Facebook stream will open and display the "Likes" view.
- To return to the previous stream contents, click the Back arrow in the header of the stream view.
Notes
- Verified badges will display for verified Facebook accounts.
- Stream items with video can be identified by the "Play" button marker and will show a thumbnail if available.
- Available thumbnails include: YouTube, Twitter Video, Twitter GIF, Facebook GIF (thumbnails are not available for Vimeo, Facebook Video Upload, or Facebook Live Video).
- Embeddable videos such as YouTube will open in the Media Preview modal.
- Videos that cannot be embedded due to API restrictions will open in a new tab (Vimeo, Twitter Video, Twitter GIF, Facebook Video Upload, Facebook Live Video).
- Facebook GIFs are embeddable and should play in-stream.
- Stream items with audio can be identified by the "Play" button marker and will show a thumbnail if available.
- Embeddable audio (such as member comment audio and SoundCloud) opens in the Media Preview modal.
- Audio that cannot be embedded due to API restrictions will open in a new tab.
Facebook Streams: Conversation & Replies Example
Below are examples of Facebook conversation and replies views in SoCast:
If you have any questions or need further assistance, please contact SoCast Support.
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