How Do I View or Reply to a Facebook Conversation or Comment in SoCast?

How Do I View or Reply to a Facebook Conversation or Comment in SoCast?

How Do I View or Reply to a Facebook Conversation or Comment in SoCast?

Info This Article Is For:
  • All users with a SoCast account (login & password)
  • All users with access to the 'SRM' feature
  • All SoCast Themes

Overview

This article provides step-by-step instructions for viewing and replying to Facebook conversations or comments using the SoCast platform.

Step-by-Step Guide

  1. Go to the Social tab in your SoCast dashboard.
  2. If you have not yet added a Facebook stream, you must add one first. For instructions, see: How Do I Configure a Social Stream? (New)
  3. To respond to a Facebook comment, click the Facebook comment icon. The stream will slide open and display the "Conversation" view for that comment.
  4. Clicking on Comment or the number of Comments in the Facebook stream will also open the "Conversation" view for that comment.
  5. Clicking on the number of Likes within the Facebook stream will open and display the "Likes" view.
  6. To return to the previous stream contents, click the Back arrow in the header of the stream view.

Notes

  1. Verified badges will display for verified Facebook accounts.
  2. Stream items with video can be identified by the "Play" button marker and will show a thumbnail if available.
    1. Available thumbnails include: YouTube, Twitter Video, Twitter GIF, Facebook GIF (thumbnails are not available for Vimeo, Facebook Video Upload, or Facebook Live Video).
    2. Embeddable videos such as YouTube will open in the Media Preview modal.
    3. Videos that cannot be embedded due to API restrictions will open in a new tab (Vimeo, Twitter Video, Twitter GIF, Facebook Video Upload, Facebook Live Video).
    4. Facebook GIFs are embeddable and should play in-stream.
  3. Stream items with audio can be identified by the "Play" button marker and will show a thumbnail if available.
    1. Embeddable audio (such as member comment audio and SoundCloud) opens in the Media Preview modal.
    2. Audio that cannot be embedded due to API restrictions will open in a new tab.

Facebook Streams: Conversation & Replies Example

Below are examples of Facebook conversation and replies views in SoCast:

Facebook Conversation Example Facebook Replies Example

If you have any questions or need further assistance, please contact SoCast Support.