How Do I View or Reply to a Twitter Conversation or Comment in SoCast?
How Do I View or Reply to a Twitter Conversation or Comment in SoCast?
Who Is This Article For?
- All users with a SoCast account (login and password)
- All users with access to the Social Relationship Management (SRM) feature
- Applicable to all SoCast themes
Step-by-Step Guide
- Go to Social > Social Posts > Monitoring in your SoCast dashboard.
- If you have not yet added a Twitter stream, please add one first. For instructions, see: How Do I Configure a Social Stream? (New).
- Reply: To respond to a tweet:
- Click Reply.
- A pop-up window will open.
- Select the Twitter account you want to reply from.
- Type your message and send.
- Retweet: To retweet a tweet:
- Click Retweet.
- A pop-up window will open.
- Select the Twitter account you want to retweet from.
- Like: Twitter’s “Favorite” action is now labeled as “Like” for consistency with native Twitter. Use the dropdown menu to select which account you want to like the post from.
- Share: To share a tweet:
- Click the Share button.
- A pop-up window will open.
- Select the Twitter or Facebook account you want to share the post to.
- To return to the previous stream view, click the Back arrow in the header of the stream view.
Notes
- Verified badges will display for verified Twitter accounts.
- Tweets with multiple images will be displayed in Twitter streams.
- The previous “Favorite” and “Share” actions in the Twitter “Messages” stream have been replaced with “Reply” and “Delete” options.