For: All users with access to the Player tab.
SoCast retrieves album art from Apple Music to help prevent copyright infringements. Song titles and artist names are automatically pulled from your datacasting provider (such as Tre, Arctic Palm, etc.) and used to search Apple Music’s library for the corresponding album art.
While we do our best to improve accuracy—such as automatically removing featured artists or extra punctuation—Apple Music’s search tool is not always perfect. If the song title or artist name varies, album art may appear inconsistently.
The Apple Music album art search tool may not return the correct image in the following situations:
If no image is returned for a song, the playlist will either display no image or will show a generic wavelength image.
If you notice missing or incorrect album art, you can request a manual update. When we update album art, it applies to that song for all SoCast clients, not just your station.
To request a manual update, please provide the following information:
Once we receive your request, we will review and update the album art as soon as possible.