What Should I Do If the Audio Stream Is Not Working in the Mobile App?

What Should I Do If the Audio Stream Is Not Working in the Mobile App?

What Should I Do If the Audio Stream Is Not Working in the Mobile App?

If the audio stream is not working in the mobile app, follow the steps below to troubleshoot the issue.

Troubleshooting Steps

Note: Access to the audio stream is only available within Canada. If you are outside of Canada, the audio stream will not be accessible.

If you are located in Canada and the audio stream is still not working, check the following:

  1. Ensure your device is connected to the internet, either through your data provider or a Wi‑Fi connection.
  2. Make sure cellular data is enabled in your device settings.

If you have confirmed both of these settings and are still experiencing issues, please contact our support team for further assistance.