How do I Moderate SMS Conversations?

How do I Moderate SMS Conversations?

This Article Is For:

  • All users who have the 'Manage Accounts' permission & the 'Manage Activity Streams Conversation' permission
  • This is applicable to: All Themes

Note:

Please keep the following in mind when replying to SMS messages:

  • Allowed 1 reply per SMS message for Magnet
  • Unlimited replies per SMS message for Zipwhip
  • No replies per SMS message for Impact ( moderate and read only )

These are the instructions for moderating SMS comments/conversations.

Step-by-step guide

  1. Go to: http://admin.socastsrm.com/feedComment ( Website>Activity Stream Conversations )
  2. Click on the 'SMS' tab
  3. User : This will display the member profile image and name of the person leaving the comment. It will also display custom SMS user profile image if one has been uploaded in Settings > Account > Activity Streams ( or generic user profile image if none available ). Displays phone number of user with lasts 4 digits hidden for privacy (incoming message ) Displays staff name and activity streams profile image ( outgoing reply ) configured in Settings > Personal > Social ( or account logo if none available )
  4. Message : The message left by the user
  5. Source : Displays the shortcode associated with your SMS provider
  6. Date Posted : the date the comment was posted. in format: 2015-01-05 5:08 PM ( year/month/day )
  7. Actions : Use the 'check-mark' to approve a comment or the 'circle with a cross' to reject
  8. Bulk Actions : Bulk approve or reject all comments in the queue by selecting the box beside 'User' at the top and then using the 'bulk actions' drop-down. Click 'apply'.
  9. Status : Filter comments by pending, approved or rejected. Choose from the drop-down menu, then click the grey 'filter' button
  10. More Options : The more options button allows you to filter comments with a more specific query using the options below:
    1. Posted Between : Select a date range and time to filter comments by. ( ex. posted between 2017-07-27 08:00 and 2017-07-27 09:00 )


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