Why Didn't the Artist Image Appear on the SoCast Player?
Why Didn't the Artist Image Appear on the SoCast Player?
This Article Is For
- All users with the "Manage Website Settings" permission
- Applicable to the SoCast 2.0 Theme and Hero 1.0 Theme
Overview
Images and artwork for the SoCast Player are pulled from iTunes. If the artist has their music available on iTunes, the correct album art should display automatically.
Troubleshooting Steps
- Confirm the song by that artist is available for purchase on iTunes.
- Verify the artist and song names are spelled exactly as they appear on iTunes. For example, if your playlist-generation software lists the artist as "Beatles" instead of "The Beatles," this can cause album art issues.
- If you have confirmed the above and are still not seeing an image, please contact SoCast Support at support@socastsrm.com.
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