Radio Player FAQ: Why Didn't an Artist Image Show Up on the SoCast Player?

Radio Player FAQ: Why Didn't an Artist Image Show Up on the SoCast Player?

This Article Is For:

• All users with the 'Manage Website Settings' permission
• Applicable to the SoCast 2.0 Theme and Hero 1.0 Theme

Why Didn't an Artist Image Show Up on the SoCast Player?

1. Images and artwork for the SoCast Player are pulled from iTunes. If the artist has their music available on iTunes, the correct album art should be displayed automatically.
2. Before contacting SoCast Support, please ensure the following:
   1. The song by that artist is available for purchase on iTunes.
   2. The artist and song names are spelled 100% correctly. For example, if your playlist-generation software lists the artist as "Beatles" instead of "The Beatles," this can cause album art issues.
   3. If you have confirmed the above and are still not seeing an image, please contact SoCast Support at support@socastsrm.com.

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