Why Can't I Log Into the SoCast Platform?
Why Can't I Log Into the SoCast Platform?
This Article Is For:
- All users with a SoCast Platform login
- Applicable to all themes
If you're having trouble logging into the SoCast Platform, review the following common issues and solutions to help you regain access:
Step-by-Step Troubleshooting Guide
-
Clear Browser Cache and Cookies:
Always start by clearing your browser's cache and cookies. This simple step often resolves most login issues. -
Try an Incognito Window:
Open an incognito or private browsing window in your browser. If you can log in successfully there, the issue is likely related to your cache or cookies. Refer back to step 1 to resolve this. -
Check for URL Redirects:
Ensure you are entering the correct URL: admin.socastsrm.com. Make sure there are no extra characters added to the URL (for example, admin.socastsrm.com/logout), as this can prevent you from logging in. -
Update Saved Browser Passwords:
If your browser saves your SoCast password and you have recently changed it, update or remove the saved password. For instructions on managing saved passwords in Chrome, visit: Chrome Password Help. -
Account Locked Out:
After five unsuccessful login attempts, your account will be locked for a minimum of 15 minutes. Continuing to attempt login will extend the lockout period. Please wait 15 minutes before trying again, or contact your station admin to manually unlock your account. -
Password Reset Email Not Received:
If you requested a password reset but did not receive the email, check your email's junk or spam folder.
If you have tried all the above steps and still cannot log in, please contact your station administrator or SoCast support for further assistance.
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