Why Do I Get An Error When Trying To Add A Facebook Page To An Activity Stream?

Why Do I Get An Error When Trying To Add A Facebook Page To An Activity Stream?

Sometimes when trying to add a Facebook page url to an activity stream, you may be presented with an error such as: "Sorry, cannot get content from https://www.facebook.com/examplepage, please try again"

This error generally means either of the following:

  1. That Facebook is geo-blocking content from that page. Our servers are American, and therefore cannot pull geo-blocked content.
  2. That the Facebook page you are trying to add doesn't have enough content to be pulled
  3. That there is an unknown issue with Facebook at that time (such as Facebook being down etc)


Step-by-step guide

To make sure you (or your sponsor's) Facebook page is not geo-blocked, please follow the steps below:

  1. Log into an account with access to the Facebook page having the issue. (If it's a sponsor account, they will need to log in)
  2. Go to the Facebook page
  3. Click on 'settings' in the top right hand corner



  4. Scroll down to 'Country Restrictions'
  5. Make sure it says page is 'visible to everyone'



  6. If it's not 'visible to everyone' click the pencil/edit icon and remove 'United States' as a country restriction.
  7. Save changes
  8. Go back to your activity stream in the SoCast back-end and try re-adding the Facebook page

    • Related Articles

    • List Of Social Stream Error Messages (New)

      This Article Is For: All users who have a SoCast account (Login & Password) All users who have access to the 'SRM' feature This is applicable to all SoCast Themes The following is a list of the most common error messages that can occur in ...

    • How Do I Configure A Social Stream?

      This Article Is For: All users who have a SoCast account (Login & Password) All users who have access to the 'SRM' feature This is applicable to all SoCast Themes For a video tutorial, please ...

    • How Do I Add A Facebook Page To An Activity Stream?

      This Article Is For: Users with the 'Manage Activity Streams' permission This is applicable to all themes Requirements Must have a role of 'Editor High, or Admin' on the native Facebook page in order for it to appear in the drop-down list ...

    • How Can I Troubleshoot Facebook & Activity Streams?

      This Article Is For: Users who have Activity Stream permissions Confirm Facebook Page Admin Status Before using the SoCast Platform, you need to have a confirmed Admin user role on every single Facebook page you want to connect. To confirm you are ...

    • How Do I Add A Twitter Account To An Activity Stream?

      This Article Is For: All users with social & activity stream permissions This is applicable to all themes Note: You must first add the Twitter account you wish to use in your personal social settings. You will need the login and password for the ...