This can occur if there are multiple audio or video streams set to play automatically on your SoCast Engage website. For example, if a video stream (such as a TV stream) is set to autoplay on the homepage and you then click the "Listen Live" button, both streams may play at the same time. To resolve this, pause or close the video stream before clicking "Listen Live." If you want to prevent this from happening for your users, you may need to adjust your homepage settings to stop the video from playing automatically.
If you continue to experience issues, please provide a screen recording to SoCast Support for further assistance.