Why Does Google Play Say The App Isn't Available In My Country?

Why Does Google Play Say The App Isn't Available In My Country?

This Article Is For:

  • Users who have been given permission to manage Mobile App Settings
  • This is applicable to: Single Tenant App & Multi-Tenant App

Requirements:

  • Station/brand have already purchased the SoCast Mobile App package
  • Have been given the above listed permissions by your SoCast Account Manager.
  • Must have admin access to your company's Google Play account

If you're seeing this message in the Google Play Store, this is because the app has been set to only be distributed in selected countries. If you believe that you are in the intended country of distribution, then you will need to take some steps to change your Google Play account settings. The Google Play Store determines a user's location based on where their default billing address is, and not their actual location at the time of download .

Step-by-step guide

In order to reset your Google Play Store default location, you will need to do the following:

  1. Sign into your Google Wallet account to manage your payment methods https://wallet.google.com/manage/paymentMethods

  2. Add a new card or change your default payment instrument to one with a billing address located inside your desired country

  3. Open the Play Store and navigate to any item available for download

  4. Click to begin a download until you reach the "Accept and buy" screen (no need to complete the purchase)

  5. Close the Play Store and clear data for the Google Play Store application (Settings > Apps > Google Play Store > Clear Data) or clear your browser cache

  6. Re-open the Play Store. You should now see the Play Store that matches your default payment instrument's billing country.

If you haven't yet added a payment method to your account for the first time, please add a card directly from the Play Store with a billing address that matches your intended country location. Then, follow steps 3 through 6 to show your intended country's Play Store.


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