Managing Users and Accounts
How Do I Reset a User Password in SoCast Engage?
If a user is unable to log in to SoCast Engage due to an expired or forgotten password, an administrator can send a password reset link to the user's email address from the admin panel. The user should check their inbox for the password reset email. ...
How Do I Reset My Expired Password In SoCast Engage?
If your password has expired, a password reset email will be sent to your registered email address. Check your inbox, spam, promotions, or junk folder for the password reset email. Follow the instructions in the email to set up your new password. ...
How Do I Get Admin Access To My SoCast Engage Website?
To request admin access to your SoCast Engage website, please contact your corporate team or designated station administrator. Once approval is received from your corporate team, SoCast Support can update your user permissions to grant admin access. ...
How Do I Update Page Permissions for a Team Member in SoCast Engage?
Log in to your SoCast Engage account and navigate to your station. Go to Admin > Users. Click on All Users. Locate the team member whose permissions you’d like to adjust. Under their profile, go to the Page Permissions section. From there, you can ...
How Do I Access My Station Site Through SoCast Engage?
Log in to the SoCast Engage platform at https://admin.socastsrm.com/. Once logged in, navigate to the account down menu in the top of the left menu to view and access the stations you have permission for. Select your desired station from the list to ...
How Do I Add an Admin User in SoCast Engage?
Log in to your company's SoCast admin panel at http://admin.socastsrm.com/staff. Click on the "Add User" button. Fill in the required fields: Staff Name: Enter the user's full name. Email: Provide the user's email address. Password: A password will ...
How Do I Grant Access to Create Express Events in AMP Engage?
Log in to AMP Engage as an administrator. Navigate to the user management section. Locate the user who needs access to create Express Events. Change the user's role to Admin. Ask the user to log out and log back in for the new permissions to take ...
Does My Password Work Across Multiple Sites In SoCast Engage?
Yes, if you have been granted access to multiple sites in SoCast Engage, your nominated password will remain consistent across all of those sites. Once you set your password using the password reset email, you can use the same login credentials to ...
Do I Need To Resave Users When Adding A New Site In SoCast Engage?
Yes, when a new site or environment is added in SoCast Engage, it is recommended to resave the users who need access to the new site. This ensures that their permissions are updated and they can access the new environment as expected. To resave a ...
How Do I Edit User Permissions in SoCast Engage?
Log in to SoCast Engage. Go to Admin > Users. Click on the name of the user you want to edit. Select Edit. Customize the user's permissions by ticking or unticking the relevant options. To adjust which sites the user can access, modify the site ...
What Should I Do If I Am Locked Out Of My SoCast Account?
If you are unable to log in to your SoCast account and suspect you are locked out, wait 15 minutes before attempting to log in again. If you are still unable to access your account after waiting, contact your station admin. They have the necessary ...
How Do I Add or Update My Company Name in SoCast?
How Do I Add or Update My Company Name in SoCast? This article is for: All SoCast Company Admins Applies to all SoCast themes Only users with Company Admin access can add or update the company name in SoCast. If you do not have this permission, ...
What Is The Company Section In SoCast And Who Can Access It?
What Is the Company Section in SoCast and Who Can Access It? Who Is This Article For? This article is intended for: All users who are SoCast Company Admins This applies to all SoCast Themes Overview The Company section in SoCast is designed for ...
What Happens When I Delete a User in SoCast?
What Happens When I Delete a User in SoCast? Who Is This Article For? Company admins or users with admin permissions Applicable to all SoCast themes Steps to Take Before Deleting a User Before deleting a user, follow these steps to ensure a smooth ...
How Do I Reset a Staff Member's Password in SoCast?
How Do I Reset a Staff Member's Password in SoCast? Who Is This Article For? Account or Company Admins with access to the Admin feature Applicable to all SoCast themes These instructions explain how to reset a staff member’s password in SoCast. Each ...
How Do I Create a New User in SoCast?
How Do I Create a New User in SoCast? Who Is This Article For? Account or Company Administrators with access to the Admin feature. Applicable to all SoCast themes. Important The “Manage Accounts” user permission (accessed at ...
How Do I Manage Users and Permissions in the SoCast Platform?
Who Is This Article For? This article is for Account or Company Admins who have access to the Admin feature. The information applies to all SoCast themes. Key Features Customize permission groups Manage user permissions and information Create new ...
How Do I Select a Time Zone for My SoCast Account?
How Do I Select a Time Zone for My SoCast Account? Use the steps below to set the time zone for your brand or account. Only users with the Account Settings permission can access this feature. Who Is This For? This article applies to: All users who ...
How Do I Add an Account Name in SoCast?
How Do I Add an Account Name in SoCast? These instructions explain how to add or update the name of the account or brand you manage in SoCast. Only users with Account Settings permissions can access this section. Who Is This For? All users who are ...
How Do I Add an Account Logo Image in SoCast?
How Do I Add an Account Logo Image in SoCast? Who Is This Article For? SoCast Account Admins Applies to all SoCast Themes Only users with the Account Settings permission can add or update the account logo image. Follow the steps below to add a brand ...
How Do I Manage My SoCast Account Settings?
How Do I Manage My SoCast Account Settings? This Article Is For All users who are SoCast Account Admins Applicable to all SoCast Themes Managing your SoCast account settings keeps your station’s digital presence up to date. As an Account Admin, you ...
What Admin Resources Are Available for Account Setup, User Management, and Company Settings?
What Admin Resources Are Available for Account Setup, User Management, and Company Settings? This section gathers all Knowledge Base articles related to admin tasks, including account setup, creating and managing users, configuring company settings, ...
How Do I Add My Account’s Legal Documentation in SoCast?
How Do I Add My Account’s Legal Documentation in SoCast? This Article Is For All users who are SoCast Account Admins Applicable to all SoCast Themes Follow these instructions to add your account’s (station’s) default legal documentation, such as ...