Managing Users and Accounts
How Do I Reset a User Password in SoCast Engage?
If a user is unable to log in to SoCast Engage due to an expired or forgotten password, an administrator can send a password reset link to the user's email address from the admin panel. The user should check their inbox for the password reset email. ...
How Do I Reset My Expired Password In SoCast Engage?
If your password has expired, a password reset email will be sent to your registered email address. Check your inbox, spam, promotions, or junk folder for the password reset email. Follow the instructions in the email to set up your new password. ...
How Do I Get Admin Access To My SoCast Engage Website?
To request admin access to your SoCast Engage website, please contact your corporate team or designated station administrator. Once approval is received from your corporate team, SoCast Support can update your user permissions to grant admin access. ...
How Do I Update Page Permissions for a Team Member in SoCast Engage?
Log in to your SoCast Engage account and navigate to your station. Go to Admin > Users. Click on All Users. Locate the team member whose permissions you’d like to adjust. Under their profile, go to the Page Permissions section. From there, you can ...
How Do I Access My Station Site Through SoCast Engage?
Log in to the SoCast Engage platform at https://admin.socastsrm.com/. Once logged in, navigate to the account down menu in the top of the left menu to view and access the stations you have permission for. Select your desired station from the list to ...
How Do I Add an Admin User in SoCast Engage?
Log in to your company's SoCast admin panel at http://admin.socastsrm.com/staff. Click on the "Add User" button. Fill in the required fields: Staff Name: Enter the user's full name. Email: Provide the user's email address. Password: A password will ...
How Do I Grant Access to Create Express Events in AMP Engage?
Log in to AMP Engage as an administrator. Navigate to the user management section. Locate the user who needs access to create Express Events. Change the user's role to Admin. Ask the user to log out and log back in for the new permissions to take ...
Does My Password Work Across Multiple Sites In SoCast Engage?
Yes, if you have been granted access to multiple sites in SoCast Engage, your nominated password will remain consistent across all of those sites. Once you set your password using the password reset email, you can use the same login credentials to ...
Do I Need To Resave Users When Adding A New Site In SoCast Engage?
Yes, when a new site or environment is added in SoCast Engage, it is recommended to resave the users who need access to the new site. This ensures that their permissions are updated and they can access the new environment as expected. To resave a ...
How Do I Edit User Permissions in SoCast Engage?
Log in to SoCast Engage. Go to Admin > Users. Click on the name of the user you want to edit. Select Edit. Customize the user's permissions by ticking or unticking the relevant options. To adjust which sites the user can access, modify the site ...
What Should I Do If I Am Locked Out Of My SoCast Account?
If you are unable to log in to your SoCast account and suspect you are locked out, wait 15 minutes before attempting to log in again. If you are still unable to access your account after waiting, contact your station admin. They have the necessary ...
How Do I Add or Update My Company Name in SoCast?
How Do I Add or Update My Company Name in SoCast? This Article Is For: All users who are SoCast Company Admins This applies to all SoCast Themes Only users with 'Company Admin' access can add or update the company name in SoCast. If you do not have ...
What Is the Company Section in SoCast and Who Can Access It?
What Is the Company Section in SoCast and Who Can Access It? This Article Is For: All users who are SoCast Company Admins This applies to all SoCast Themes Overview The Company section in SoCast is designed for Company Admins to manage ...
What Happens When I Delete a User in SoCast?
What Happens When I Delete a User in SoCast? Who Is This Article For? Company Admins or Users with Admin Permissions Applicable to all SoCast themes Steps to Take Before Deleting a User Before deleting a user, please follow these steps to ensure a ...
Why Can't I Log Into the SoCast Platform?
Why Can't I Log Into the SoCast Platform? This Article Is For: All users with a SoCast Platform login Applicable to all themes If you're having trouble logging into the SoCast Platform, review the following common issues and solutions to help you ...
How Do I Reset a Staff Member's Password in SoCast?
How Do I Reset a Staff Member's Password in SoCast? Who Is This Article For? Account or Company Admins with access to the Admin feature. Applicable to all SoCast themes. These instructions explain how to reset a staff member's password in SoCast. ...
How Do I Create a New User in SoCast?
How Do I Create a New User in SoCast? Who Is This Article For? Account or Company Administrators with access to the Admin feature. Applicable to all SoCast themes. Important Note The "Manage Accounts" user permission (accessed through ...
How Do I Manage Users and Permissions in the SoCast Platform?
Who Is This Article For? This article is intended for Account or Company Admins who have access to the Admin feature. The information applies to all SoCast themes. Key Features Customize permission groups Manage user permissions and information ...
How Do I Select a Timezone for My SoCast Account?
How Do I Select a Timezone for My SoCast Account? This Article Is For: All users who are SoCast Account Admins This applies to all SoCast Themes Follow these instructions to set the timezone for your brand or account. Only users with the Account ...
How Do I Add an Account Name in SoCast?
How Do I Add an Account Name in SoCast? This Article Is For: All users who are SoCast Account Admins Applicable to all SoCast Themes These instructions explain how to add or update the name of the account or brand you are managing in SoCast. Only ...
How Do I Manage My SoCast Account Settings?
How Do I Manage My SoCast Account Settings? This Article Is For: All users who are SoCast Account Admins Applicable to all SoCast Themes Managing your SoCast account settings is essential for keeping your station's digital presence up to date. As an ...
What Admin Resources Are Available for Account Setup, User Management, and Company Settings?
What Admin Resources Are Available for Account Setup, User Management, and Company Settings? This section provides all Knowledge Base articles related to Admin tasks, including account setup, creating and managing users, configuring company settings, ...
How Do I Set Up My SoCast Account?
How Do I Set Up My SoCast Account? Follow these steps to set up your SoCast account and get started: A SoCast employee will create your personal account. Once your account is created, you will receive an email from SoCast with your login credentials. ...
How Do I Update My Internet Browser?
How Do I Update My Internet Browser? Who Is This Article For? All Users Applicable to: All Themes Keeping your internet browser up to date is important for security and to ensure that web pages load correctly. We also recommend updating any plug-ins, ...
What Browsers and Operating Systems Are Supported by the SoCast Platform?
What Browsers and Operating Systems Are Supported by the SoCast Platform? Who Is This Article For? All Users Applicable to: All Themes Important Note Microsoft Edge is not supported. The following browsers and operating systems are supported for use ...