App Frequently Asked Questions
How Do I Handle The Apple Vision Pro Notice?
Recently all newly created and existing compatible iOS apps were made available on Apple Vision Pro (visionOS.) SoCast mobile apps do not currently support Apple Vision Pro. If you receive a notice, please log into your Apple Developer Account and do ...
How Do I Disable The Song Like/Dislike Buttons In The Mobile App Player Using ID3 Tags?
This should be done by a Company Admin or those already familiar with working with ID3 Tags. To disable the song like/dislike buttons in the mobile app player using ID3 tags (e.g. during commercial breaks), set the following values in the ID3 tags: ...
How Do I Find My Google Play Account ID?
This Article Is For: Company Admins, or those with the login information to your Google Play Developer Account. To find your Google Play Account ID, log into your Google developer account Account Details (on left column) Scroll down to "Your ...
How Do I Find My Apple Team ID?
This Article Is For: Company Admins or those with the Login to your Apple / iOS app developer account To find your Apple Team ID, log into your Apple developer account Then go to: https://developer.apple.com/account/#/membership Select on ...
How To Handle "Invalid Data Safety" Notices For Google Play & Android Apps
This Article Is For: Clients with the SoCast Mobile App For more information on the SoCast Mobile app contact your Account Manager or support@socastdigital.com Requirements: Access to your company’s Google Play Console Account is needed Open your ...
How Do I Update Outstanding Agreements In My Apple App Account?
This Article Is For: Any SoCast Account manager looking to upgrade, or rebrand their current SoCast app. Requirements: You MUST be the account holder in the Apple account in order to make these changes . Steps: 1. Log into your Apple App Account ...
How Do I Update Outstanding Agreements In Google Play?
This Article Is For: Any SoCast Account manager looking to upgrade, or rebrand their current SoCast app. Requirement: You MUST be the account holder in the Apple account in order to make these changes . Steps: 1. Login to the Google Play Console ...
How Do I Obtain Mobile App Analytics?
This Article Is For: Clients with the SoCast Mobile App For more information on the SoCast Mobile app contact your Account Manager or support@socastdigital.com Requirements: Access to your company’s Apple App Store Connect Account and Google Play ...
How do I Rebrand my Mobile App?
This article is for stations that are rebranding/ flipping formatsRequests to rebuild a mobile app with a new station brand must come from your Company Administrator Before SoCast can build and publish new mobile apps to your account, you must ensure ...
How Do I Invite SoCast To Be An Admin On My Apple and Google Play Developer Accounts?
In order to deliver your Mobile Test Apps, you'll need to link "socastadmin@socastsrm.com" to 3 accounts: Apple Developer, iTunes, and Google Play. We do this so SoCast can manage your apps and avoid having to use your own credentials. Apple ...
How do I create a prompt to download my apps in the header or footer of my blogs?
I have created a template that you can simply edit then paste into the custom blog header ad code, or blog footer ad code to drive users to download your app. What you need: A couple of lines of text you want users to read - make sure it prompts them ...
How Do I Remove Reviews & Old Comments On My App?
This Article Is For: Clients who have purchased the SoCast Mobile App This is applicable to all themes/apps Requirements: Must have admin access to the iOS App and/or Play Store App must be in 'Prepare For Submission' or 'Rejected' state in the app ...
How Do I Update The App On An iPhone?
This Article Is For: Clients who have purchased the SoCast Mobile App ( If you would like to purchase the Mobile App please speak with your SoCast Account Manager ) All users who have: Manage Mobile App Permissions This is applicable to: Single ...
How Do I Fix An App Stuck On 'Waiting'?
This Article Is For: All users who have: Manage Mobile App Permissions This is applicable to: Single Tenant App & Multi-Tenant App This doesn’t happen usually but just in case apps get stuck at “Waiting” when you try to install or update them, ...
I Can't Get The Audio Stream To Work, Any Suggestions?
These instructions are for use when you cannot get the audio stream to work when using our mobile app. Step-by-step guide Access to the audio stream is unavailable outside of Canada. If you are located in Canada and the audio stream is not working, ...
How Do Members Sign Up Via The App?
These instructions are for helping members sign up to your website via our mobile app. Step-by-step guide Members can register by navigating to the “Sign Up” page in the menu. They can also use Facebook Connect Or supply their first and last name, ...
How Can I Turn Off The Mic Option For The App?
Permissions that are required for the app (such as the mic) cannot be turned on and off within the app settings. The app gives users the ability to compose and submit audio messages to the app, that will then show up in the app news feed and possibly ...
Do I Need A Wifi Connection To Use The App?
This app does require an internet connection via Wifi or cellular data.
App Frequently Asked Questions
This Article Is For: Clients who have purchased the SoCast Mobile App ( If you would like to purchase the Mobile App please speak with your SoCast Account Manager ) All users who have: Manage Mobile App Permissions This is applicable to: Single ...