Do I Need To Resave Users When Adding A New Site In SoCast Engage?

Do I Need To Resave Users When Adding A New Site In SoCast Engage?

Yes, when a new site or environment is added in SoCast Engage, it is recommended to resave the users who need access to the new site. This ensures that their permissions are updated and they can access the new environment as expected.

To resave a user:

  1. Log in to SoCast Engage as an administrator.
  2. Go to Settings > Users.
  3. Select the user who needs access to the new site.
  4. Click Edit and then Save (even if you do not make any changes).

This process should be repeated for each user who requires access to the new site.

    • Related Articles

    • How Do I Edit User Permissions in SoCast Engage?

      Log in to SoCast Engage. Go to Admin > Users. Click on the name of the user you want to edit. Select Edit. Customize the user's permissions by ticking or unticking the relevant options. To adjust which sites the user can access, modify the site ...

    • How Do I Create a New User in SoCast?

      How Do I Create a New User in SoCast? Who Is This Article For? Account or Company Administrators with access to the Admin feature. Applicable to all SoCast themes. Important Note The "Manage Accounts" user permission (accessed through ...

    • How Do I Update Page Permissions for a Team Member in SoCast Engage?

      Log in to your SoCast Engage account and navigate to your station. Go to Admin > Users. Click on All Users. Locate the team member whose permissions you’d like to adjust. Under their profile, go to the Page Permissions section. From there, you can ...

    • How Do I Access My Station Site Through SoCast Engage?

      Log in to the SoCast Engage platform at https://admin.socastsrm.com/. Once logged in, navigate to the account down menu in the top of the left menu to view and access the stations you have permission for. Select your desired station from the list to ...

    • How Do I Manage Users and Permissions in the SoCast Platform?

      Who Is This Article For? This article is intended for Account or Company Admins who have access to the Admin feature. The information applies to all SoCast themes. Key Features Customize permission groups Manage user permissions and information ...