How Do Email Unsubscribes Work?

This Article Is For:

• Users who have the 'Manage Subscription Groups' permission
• This is applicable to: All Themes
• This is applicable to: iContact & iContact Pro & Mailchimp

Below are notes on how unsubscribes work between SoCast and iContact, iContact Pro and Mailchimp.

Step-by-step guide

1. If someone unsubscribes via the link on the email sent from iContact, or iContact Pro they will get added to the 'do not contact' list in iContact or iContact Pro.
2. Due to CANSPAM laws, the iContact system cannot re-subscribe someone who has already unsubscribed. (If you or they wish to do this, please reach out to iContact support)

3. If a listener logs into their SoCast member account on your website, and decides to unsubscribe from a newsletter, the next time the email group is synced from SoCast to iContact or iContact Pro (which happens every night) that user will become unsubscribed and added to the 'do not contact' list in iContact.

4. Note: Users who unsubscribe will not be contacted via SoCast, as the unsubscribe list in iContact overrides anything in SoCast.

• Related Articles

• Email Subscription Group Syncing & Notes

  These instructions are for syncing email subscription groups from iContact, iContact Pro, or Mailchimp in order to send emails to certain groups/members. This Article Is For: All users who have email permissions This is applicable to all SoCast ...

• Email Subscription Groups

  This Article Is For: Users who have the 'Manage Subscription Groups' permission This is applicable to: All Themes With our email system, you can create subscription groups within your email provider, we support iContact, iContact Pro and Mailchimp.  ...

• How Do I Set-Up An RSS-To-Email Feed For One Of My Blog Categories?

  This Article Is For: Users with Blog Category Permissions Requirements:  These instructions are for Mailchimp only. You must already have a Mailchimp account. Mailchimp Support: https://mailchimp.com/help/mailchimp-support-options Mailchimp's RSS to ...

• How Do I Edit The 'Forgot Password' Email Template?

  This Article Is For: All users who are SoCast Account Admins This is applicable to all SoCast Themes Setup an email template sent to users upon submitting the forgot password form. Step-by-step guide Go to : ...

• How Do I Edit The Subscription Confirmation Email?

  Setup an email template sent to users upon subscribing to a new email subscription group. Step-by-step guide Go to : http://admin.socastsrm.com/account/membership Scroll To : Subscription Confirmation Email Template Subject Title : Subject line of ...