Overview

To ensure your client’s campaign runs as smoothly as possible, review the key timing and creative delivery requirements for your SoCast Reach campaign below.

Key Timelines

• Campaign Launch: Provide 3 business days’ notice.
• Facebook Page Access: 3 business days before the campaign start.
• Pixel Installation: 3 days before campaign launch.
• SoCast Creative Services: 7 days prior to launch.
• Proposal Request: SoCast provides within 3 business days.
• Delivery Reports: SoCast provides within 24 hours (excluding weekends).
• Live Campaign Cancellations: Campaigns must run for at least 50% of their scheduled duration.

Early cancellations incur a 6% budget fee. Written notice to adsupport@socastdigital.com is required two weeks prior to the cancellation date. Outstanding fees remain payable.

Creative Timelines

• Creative Verification: Share creative assets with SoCast 3 business days before the start. Issues will be communicated within 24 weekday hours (or the next business day if submitted on a weekend).
• Creative Change Requests (dates, creatives): Submit updated creatives 3 business days prior to the change date.
• Targeting Change Requests: 3 business days are required. Ads fall back into the ad audit phase, which can take 24 hours to perform, and 48 hours to process in the Ad Exchange.
• Line Item Budget Changes: 5 business days are required for calculated adjustments.