This article is for all users with Social Publisher permissions and applies to all themes.
If your social media post did not publish as expected, there are several common reasons this may occur. Below are troubleshooting steps and examples to help you identify and resolve the issue.
One of the main reasons your social posts may fail is due to server outages or issues with a specific social network.
See the images below for examples of failed message warnings due to server issues:
Social networks have rules to prevent duplicate content:
Example error messages:
See the images below for examples of duplicate post warnings:
If your post contains a corrupt image file or a malformed URL, it may fail to publish. This can happen if you copy and paste or save files from other websites.
Facebook regularly verifies your account with the SoCast platform. If Facebook cannot verify your account, you may need to re-authorize your Facebook token.
For instructions, see: How Do I Re-authorize My Facebook Token?
If your social media post fails, check for network outages, duplicate content, corrupt media or URLs, or issues with your Facebook token. Reviewing the error messages and examples above can help you quickly identify and resolve the problem.