Why Did My Social Media Post Fail?

Why Did My Social Media Post Fail?

This Article Is For:
  • All users with 'Social Publisher' permissions
  • This is applicable to: All Themes


Below are some suggestions as to why a social media post may have failed.

Step-by-step guide

Outages:

  1. One of the main reasons why your social posts could be failing is due to server outages or issues with a specific social network.
  2. Example of a failed message warning due to server issues:
    1. Error posting to Facebook . # An unexpected error has occurred. Please retry your request later



Duplicated Posts:

  1. Twitter requires a minimum of 10 tweets between duplicated or “copied” posts.
  2. Facebook requires at least 1 other post between duplicates.
  3. Examples of failed duplicate warnings:
    1. Error posting to Facebook # Duplicate status message
    2. Error posting to Facebook. #Facebook anti-spam rules prevents posting the same post to the same account or page without a different post in between. Please ensure there is at least one other post or change with account/page to post too before posting this one again.


Corrupt URL link or media file:

  1. A corrupt image file or a corrupt url was added to your post. It can often happen from copying and pasting or saving from other websites.
  2. Examples of failed media warnings:
    1. Error posting to Facebook. (#100) picture URL is not properly formatted.
    2. Error posting to Twitter. (#400) errors code 44 message: media ids parameter is invalid

Your Facebook token has not been authorized:

  1. Facebook frequently makes 'calls' to the SoCast platform to verify your Facebook account. Sometimes Facebook cannot verify your account for various reasons and will ask you to re-authorize your Facebook token. For instructions on how please see: How Do I Re-authorize My Facebook Token?
  2. Examples of failed token warnings:
    1. Error posting to Facebook. #There is a problem with your token or your permissions. Please re-authorize our app by clicking the Authorize button in the social tab of the SoCast admin then follow the instructions provided to you in the pop-up.



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