Why Is There a Delay When Exporting Contest Entrants as a CSV File in SoCast Engage?
When exporting contest entrants as a CSV file in SoCast Engage, you may experience a delay before receiving the email with your file. This delay can be caused by several factors:
- Large Data Volume: Exporting a large set of data takes longer for the system to process, generate the file, and send the email.
- Server Queueing: If multiple users are exporting data at the same time, export requests are queued and processed in order.
- Email Delivery Issues: Even after the export is generated, your email server may scan attachments or flag them for review, causing further delays. Large files can also trigger slower delivery, and spam or junk filtering may cause the email to land in another folder or be delayed.
If you continue to experience long delays or do not receive the file, check your spam or junk folders and contact SoCast support for further assistance.