Website Configuration
Does SoCast Need To Take Action When A Domain Name Is Transferred To A New Owner?
No, SoCast does not need to take any action when a domain name is transferred to a new owner, as long as the domain settings (such as DNS records) remain unchanged. SoCast only needs to point the domain to our IP address when launching a new site. We ...
Why Is WPBakery Page Builder Not Appearing When Editing Pages In SoCast Engage?
Log in to SoCast Engage and navigate to the backend where you edit your page or blog. At the top of the screen, click on the Screen Options tab. Ensure that WPBakery Page Builder is checked. This will make the WPBakery Page Builder appear as an ...
How Do I Change The Time Zone For The Now Playing Feature In SoCast Engage?
Log in to SoCast Engage. Go to Admin in the main menu. Select Accounts. Click on your station name to edit the account settings. Under the Vitals section, find the Timezone setting. Select your preferred time zone from the dropdown menu. Click Save. ...
How Do I Change the Station Logo on the Website and App in SoCast Engage?
To change the logo in the website hero section: Log in to SoCast Engage. Navigate to Website > Website Structure > Heroes. Select and edit the relevant hero (e.g., your station's hero). Click the pencil icon to edit the Single Image widget. Click the ...
How Do I Update the Favicon (Tab Icon) in SoCast Engage?
Log in to SoCast Engage. Navigate to Admin > Admin Settings > Account. Set the Account Logo. This logo will be used as the site favicon (the small icon that appears on the browser tab). Click Save to apply your changes. Note: It may take some time ...
How Do I Link a Blog Post, Contest, Page, or Event to a Feature Rotator in SoCast Engage?
Log in to SoCast Engage. Navigate to Promotions > Feature Rotators > All Feature Rotators. Find the rotator you want to edit and click the pencil icon under the Actions column. To link a blog, contest, page, or event: Use the Import Feature Elements ...
How Many Menu Items Can I Add to the Toolbar Header in SoCast Engage?
As of now, you can have up to 6 menu items in the toolbar header in SoCast Engage, including the Home button. If you wish to use all 6 slots for custom menu items, the Home button can be removed—users will still be able to return to the homepage by ...
How Do I Edit the Header and Footer Menus in SoCast Engage?
Log in to SoCast Engage. Navigate to Website > Pages > All Pages. In the top-right corner, click on Menu. Select either Footer or Primary (the Primary menu controls the header contents). To rearrange menu items, drag and drop them as needed. To edit ...
How Do I Change the Hero Background Color in SoCast Engage?
Log in to SoCast Engage. Go to Website > Website Structure > Heroes. Select and edit the hero you want to update. Scroll down to the Background section. Remove the image in Image Slot #1. At the bottom, find Image Background Color and choose a color. ...
How Do I Make a Hero Image Appear on All Pages in SoCast Engage?
Log in to SoCast Engage. Go to Website > Website Settings > Theme. Click Launch Theme Editor. A popup redirect will appear. In the Theme Editor, select Heroes. Choose the website hero you want to display across all pages. Customize the position and ...
How Do I Edit the Privacy Policy Page in SoCast Engage?
Log in to SoCast Engage. Go to Admin > Admin Settings > Legal > Configure Account Legal. Edit the existing privacy statement for your station as needed. Click Save to apply the changes. This will update the privacy policy displayed on your station's ...
How Do I Create and Display an Event Calendar in SoCast Engage?
Log in to SoCast Engage. Navigate to Website > Events > All Events. On the right side, under Event Calendars, click Add Calendar to create a new calendar (this acts as an event category). Once the calendar is created, click Add New next to the event ...
How Do I Make an Events Page Look Uniform Using the Display Events Element in SoCast Engage?
To make your events page look more uniform and organized in SoCast Engage, use the Display Events element. This element is designed to showcase a list of upcoming events in a clean, structured format with customizable layouts, pagination, title ...
How Do I Change the Drop-Down Menu and Section Heading Colors in SoCast Engage?
To update the drop-down menu background color for nested items and the section heading border color in SoCast Engage, follow these steps: Change Drop-Down Menu Background Color: Go to Website > Website Settings. Scroll down to the Custom HTML ...
How Do I Add Multiple Images To A Photo Gallery In SoCast Engage?
Log in to SoCast Engage. Navigate to the Photo Galleries section. Click the 'Add From Media Library' button to open the media selection window. Use the search bar to filter images by caption or keyword if needed. Click the 'Select All' button to ...
How Do I Adjust Website Navigation Menus In SoCast Engage?
Log in to SoCast Engage. Go to Website > Pages > All Pages. In the upper right corner, click on Menu. You can display up to 6 menu items at the top of the page, including the "Menu" itself. Additional items will appear under the menu icon (the ...
What Is The Difference Between The Raw HTML Widget And The Video Player Widget For Embedding YouTube Videos In SoCast Engage?
When adding a YouTube video to your website in SoCast Engage, use the following guidelines: Raw HTML Widget: Paste the full YouTube embed code (not just the link) into the widget to display the video. Video Player Widget: Paste the full YouTube link ...
How Do I Set a Different Hero Image for a Specific Page in SoCast Engage Without Affecting the Site-Wide Hero?
Go to Website > Website Settings > Theme > Theme Customizer > Heroes and remove the hero image set there. This hero image applies to every page on the website. Next, go to Website > Pages and open the individual page where you want a different hero ...
How Do I Set Up a New Domain or Redirect for My SoCast Website?
Ensure that all domains are pointed to the SoCast IP address: 54.84.131.112. Log in to SoCast Engage or AMP CMS. Go to the website settings section. Set the primary domain as the www version (e.g., www.example.com). Add any redirect domains, ...
How Do I Edit The Sidebar in SoCast Engage?
Log in to SoCast Engage. Navigate to Website > Website Structure > Side Bars. Locate the default, global sidebar (typically named with "Template Sidebar" or similar). This sidebar appears on every page with the sidebar enabled. Edit the global ...
Where Can I Find Migrated Pages And Blog Posts In SoCast Engage?
When your website content is migrated to SoCast Engage, pages will appear under the Pages section, while blog posts will be located under the Blog Posts section. This allows you to easily manage and edit your content in the appropriate area of the ...
How Do I Update Google reCAPTCHA Keys After Changing My Website Domain in SoCast Engage?
Log in to the Google reCAPTCHA admin console at https://www.google.com/recaptcha/admin. Sign in with your Google account. Click the “+” button to register a new site. Fill out the registration form: Label: Enter a name to help you identify the site. ...
How Do I Change the Sidebar Social Icon Colors in SoCast Engage?
Log in to SoCast Engage with an account that has admin access. Navigate to Website > Website Settings > Sidebars. Scroll down until you see Sidebar Appearance. Change the sidebar link color to your desired color. Click Save to apply the changes. ...
How Do I Show or Hide HTML Widgets for Ads on Mobile or Desktop in SoCast Engage?
Yes, you can control the visibility of HTML widgets for ads on mobile or desktop in SoCast Engage by using built-in CSS classes. This allows you to display one widget on desktop and another on mobile, hiding each on the opposite platform. To show or ...
How Do I Edit Footer Menu Links In SoCast Engage?
Log in to SoCast Engage. Navigate to the Website section. Select Pages. On the right side, locate the menu selector and change it from Header to Footer. From here, you can rearrange the footer menu items by dragging them to the desired position in ...
How Do I Change the News Category Displayed in the Latest Posts Section in SoCast Engage?
If you want to change the news category on a page: Log in to SoCast Engage. Go to Website > Pages > All Pages. Search for and edit the page where you need to change the news category. Switch to Backend Editor. Scroll to the bottom of WPBakery and ...
How Do I Remove an Image From a Page in SoCast Engage?
Log in to SoCast Engage. Go to Website > Pages > All Pages. Search for and select the page you want to edit (e.g., your show page). Click Edit on the page. To remove an image in a Text Block widget, locate the widget and delete the image from the ...
How Do I Edit Or Update The Program Schedule In SoCast Engage?
Log in to your SoCast Engage account. Navigate to the "Player" section from the main menu. Click on "Program Schedule" within the Player settings. You will see the current schedule as it appears on your website. To edit an existing time slot, click ...
How Do I Update the EEO Report on My Website Using SoCast Engage?
Log into your SoCast Engage account. Go to Client & Station and select your station. Navigate to the Website section. Click on Pages, then select All Pages. On the right side, locate the Menu Item section. Change the view from Header to Footer to ...
How Do I Create a Full-Width Rotator With Content and Sidebar Below on the Homepage in SoCast Engage?
Add a new row to your homepage layout in SoCast Engage using the row widget. Place the rotator widget in this top row to make it stretch the full width of the site. Below the rotator row, add another row and set it to a 3/4 + 1/4 column split using ...
How Do I Resolve Issues With Publishing Or Saving Content In SoCast Engage?
Clear your browser cache. Cached data can sometimes prevent recent changes from appearing or saving correctly in SoCast Engage. Log out of SoCast Engage. Log back in to SoCast Engage. Attempt to publish or save your content again. If the issue ...
How Do I Remove Page Title Text Displayed at the Top of a Page in SoCast Engage?
Steps to Remove the Page Title Text: Log in to your SoCast Engage admin portal with your credentials. From the dashboard, click on Client List and select your organization. Choose the relevant station from the list. Click on the Website tab or menu. ...
How Do I Remove a Header or Menu Item From My Website in SoCast Engage?
Log in to your SoCast Engage account. From the main menu, navigate to Website. Click on Pages, then select All Pages. In the right corner, locate the Menu section where all menu items and headers are listed. Find the menu item or header you want to ...
What Is The File Size Limit For Creative Uploads In SoCast Campaign Changes, And How Do I Submit Larger Files?
The file size limit for creative uploads via the Campaign Changes form in SoCast is 20 megabytes. If your creative files are larger than 20MB, please provide a Google Drive link (or a link from any other file hosting service) in the form, or email ...
How Do I Change Or Remove A Feed Displayed On My Homepage In SoCast Engage?
Log in to SoCast Engage. Navigate to Pages in the left-hand menu. Locate and select your homepage from the list of pages. Find the Blog List widget (or the widget displaying the feed you want to change or remove). To change the feed, update the feed ...
How Do I Create a Feature Rotator (Promo Reel) in SoCast Engage?
Log in to SoCast Engage and select the appropriate station account. From the left taskbar, go to Promotions > Feature Rotators > All Feature Rotators. Edit the desired rotator (e.g., Home Page Rotator) by clicking the pencil icon. If you need to ...
How Do I Display Photo Credits Beneath Images for Ingested Feeds in SoCast Engage?
Log in to SoCast Engage. Go to Website > Website Settings > Theme. Click Launch Theme Editor. Navigate to Content Area > Blog Content Header. Set it to Media Below Using Byline Template. Click Publish to save your changes. This will position the ...
How Do I Edit the Footer on My Website in SoCast Engage?
You can edit different parts of your website's footer in SoCast Engage using the following steps: To add or change footer menu items: 1. Log in to SoCast Engage. 2. Navigate to Website > Pages > All Pages > Menu. 3. Change the menu from Primary to ...
How Do I Enable Or Disable The Title Display For Feature Rotators In SoCast Engage?
Log in to SoCast Engage. Navigate to Promotions > Feature Rotators > All Feature Rotators. Edit the desired Feature Rotator. Edit the Features within the rotator. You will see a new option that allows you to enable or disable the title display for ...
How Do I Enable Or Disable The Title Display On A Feature Rotator In SoCast Engage?
Log in to SoCast Engage. Navigate to Promotions > Feature Rotators > All Feature Rotators. Select and edit the desired Feature Rotator. Click Edit the Features. Locate the option to enable or disable the title display for each feature. Toggle the ...
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