How Do I Resolve Issues With Pages Not Loading Or Site Functions Not Working On The SoCast Loyalty Contesting Platform?
If you or your listeners are experiencing issues with pages not loading or certain site functions not working on the SoCast loyalty contesting platform, try the following steps:
- Clear your browser cookies and cache: Cached files from previous versions can sometimes cause conflicts after an update. Clearing your cookies and cache ensures your browser loads the latest version of the site.
- Try a different browser: If clearing cookies and cache does not resolve the issue, try accessing the site using a different browser (such as Chrome, Firefox, or Edge). Sometimes browser-specific settings or extensions can interfere with how certain pages load.
If the issue persists after following these steps, please contact your internal support team, who can escalate the issue to SoCast support for further investigation.