How Do I Moderate Social Conversations In SoCast?

How Do I Moderate Social Conversations In SoCast?

This Article Is For:

  • All users who have the 'Manage Accounts' permission & the 'Manage Activity Streams Conversation' permission
  • This is applicable to: All Themes

Note:

  • Moderation is strictly to approve or reject messages in the activity stream.
  • All original messages outside of the activity stream from Facebook or Twitter are not deleted or hidden when rejected and will still be posted to the native Facebook or Twitter feeds regardless of the moderation status set in the SoCast admin

These are the instructions for moderating social comments/conversations.

Step-by-step guide

  1. Go to: http://admin.socastsrm.com/feedComment (Website>Activity Stream Conversations)
  2. Click on the 'Social' tab
  3. User : This will display the member profile image and name of the person leaving the comment.
  4. Message : The message left by the user
  5. Source : Displays the source of where the comment came from. (ex. Twitter #SoCast)
  6. Date Posted : the date the comment was posted. in format: 2015-01-05 5:08 PM (year/month/day)
  7. Actions : Use the 'check-mark' to approve a comment or the circle with an x to reject
  8. Bulk Actions : Bulk approve or reject all comments in the queue by selecting the box beside 'User' at the top and then using the 'bulk actions' drop-down. Click 'apply'.
  9. Status : Filter comments by pending, approved or rejected. Choose from the drop-down menu, then click the grey 'filter' button
  10. More Options : The more options button allows you to filter comments with a more specific query using the options below:
    1. Source: Using the drop-down menu, select a source for the social comments to be filtered by
    2. Attachment : Filter by attachment type. All, none, any type, images only or audio only
    3. Posted Between : Select a date range and time to filter comments by. (ex. posted between 2017-07-27 08:00 and 2017-07-27 09:00)


    • Related Articles

    • What Are Activity Stream Conversations in SoCast and How Do They Work?

      What Are Activity Stream Conversations in SoCast and How Do They Work? Who Is This For? This article is for: All users with access to Activity Stream Conversations. Applicable to all themes. Requirements To use Activity Stream Conversations, you must ...
    • How Do I Set Up, Moderate, and Use SoCast's SMS Feature?

      This Article Is For: All users who have the 'Manage Accounts' permission & the 'Manage Activity Streams Conversation' permission This is applicable to: All Themes Note: Please keep the following in mind when replying to SMS messages: Allowed 1 reply ...
    • How Do I Moderate Member and Anonymous Conversations in Activity Streams?

      This Article Is For: All users who have the 'Manage Accounts' permission & the 'Manage Activity Streams Conversation' permission This is applicable to: All Themess Note: Moderation is strictly to approve or reject messages in the activity stream. All ...
    • How Do I Add Member Conversation Chat to My Website or App?

      This Article Is For: All users who have a SoCast account (Login & Password) This is applicable to all SoCast Themes Note: If you do not see any streams, you will need to set one up first. These are the instructions for adding an activity stream, in ...
    • How Can I Moderate Blog or Social Posts by My Users in SoCast?

      How Can I Moderate Blog or Social Posts by My Users in SoCast? Who Is This Article For? Account or Company Admins with access to the Admin feature. Applicable to all SoCast Themes. Moderating Blog Posts You can moderate blog posts by restricting user ...