Knowledge Base
Getting Started with SoCast
Learn the basics of SoCast, including account setup and how to log in.Managing Users and Accounts
Tools for company administrators to manage users and accountsManaging Your Radio Station's Online Presence
Configuration and customization of your station's website, mobile apps, and syndication tools.Growing and Engaging Your Audience
Strategies and tools to increase audience engagement, boost traffic, and interact with listeners.Growing Your Digital Revenue
Monetization strategies for increasing revenue through digital advertising, partnerships, and owned content.Frankly Media AMP CMS
Support articles pertaining to the Frankly Media AMP CMS
Recent Articles
Does SoCast Need To Take Action When A Domain Name Is Transferred To A New Owner?
No, SoCast does not need to take any action when a domain name is transferred to a new owner, as long as the domain settings (such as DNS records) remain unchanged. SoCast only needs to point the domain to our IP address when launching a new site. We ...How Do I Reset a User Password in SoCast Engage?
If a user is unable to log in to SoCast Engage due to an expired or forgotten password, an administrator can send a password reset link to the user's email address from the admin panel. The user should check their inbox for the password reset email. ...Why Is WPBakery Page Builder Not Appearing When Editing Pages In SoCast Engage?
Log in to SoCast Engage and navigate to the backend where you edit your page or blog. At the top of the screen, click on the Screen Options tab. Ensure that WPBakery Page Builder is checked. This will make the WPBakery Page Builder appear as an ...How Do I Access the SoCast Support Portal to View My Tickets?
Accessing knowledge base articles and submitting support tickets doesn't require logging into the SoCast Support Center. However, monitoring your currently active tickets does require login. The following are instructions for signing up in the SoCast ...How Do I Change The Time Zone For The Now Playing Feature In SoCast Engage?
Log in to SoCast Engage. Go to Admin in the main menu. Select Accounts. Click on your station name to edit the account settings. Under the Vitals section, find the Timezone setting. Select your preferred time zone from the dropdown menu. Click Save. ...
Popular Articles
How Do I Fix an App Stuck on 'Waiting' on My Mobile Device?
How Do I Fix an App Stuck on 'Waiting' on My Mobile Device? This Article Is For: All users with Manage Mobile App Permissions Applicable to: Single Tenant App & Multi-Tenant App Occasionally, you may find that an app gets stuck on "Waiting" when you ...How Do I Resolve "Invalid Data Safety" Notices for Google Play and Android Apps?
How Do I Resolve "Invalid Data Safety" Notices for Google Play and Android Apps? Who Is This Article For? Clients using the SoCast Mobile App For more information about the SoCast Mobile App, contact your Account Manager or email ...How Do I Create a Poll in SoCast?
How Do I Create a Poll in SoCast? This Article Is For: All users with "Manage Polls" permissions Applicable to: All Themes Notes: Polls are limited to 1,000,000 total votes. After reaching this limit, no new votes will be accepted. If a user clears ...How Do I Find My Google Play Developer Account ID?
How Do I Find My Google Play Developer Account ID? Who Is This Article For? This article is intended for company administrators or anyone with access to your Google Play Developer Account login credentials. Steps to Find Your Google Play Developer ...How Do I Create and Publish a Blog Post in SoCast?
How Do I Create and Publish a Blog Post in SoCast? This Article Is For: All users with access to Blogs Applicable to all themes Below are step-by-step instructions for creating and publishing your blog post in SoCast. These steps are organized ...