Social and SMS
Can I Use TikTok Video Creatives For Facebook And Instagram Stories Or Reels In SoCast Reach Campaigns?
Yes, you can use video creatives originally created for TikTok as assets for Stories and Reels placements on Facebook and Instagram within your SoCast Reach campaigns. You can add or update these creatives throughout the campaign as needed. If you ...
How Do I Add and Customize Social Media Links and Embedded Content on a Page in SoCast Engage?
Yes, you can add and customize social media links and embedded content on a page in SoCast Engage. Here are the steps based on the support resolution: Adding Social Media Logos and Links: - In the Edit Page section of SoCast Engage, you can add small ...
What Is The Maximum File Size For Facebook And Instagram Creatives In SoCast Reach?
Yes, Facebook and Instagram campaigns in SoCast Reach can support creative files larger than 150KB. The 150KB file size limit generally applies to display ads, but Facebook and Instagram can handle files that are a few megabytes in size. For more ...
How Do I Refresh My Facebook Connection In SoCast Engage If My Social Posts Are Not Publishing, Images Are Not Loading, Or My Feed Is Not Displaying?
Log in to SoCast Engage. Navigate to Social > Social Settings > Personal (you can also access this path by choosing Social in the main menu, then Social Settings, and finally the Personal tab). Click on Refresh next to your Facebook connection to ...
How Do I Resolve Malicious Content Warnings When Sharing SoCast Engage Links On LinkedIn?
If you encounter a malicious content warning when sharing a SoCast Engage link on LinkedIn, follow these steps: Check the Link Length: LinkedIn may flag long URLs as unsafe. Consider using a URL shortener such as Bitly or TinyURL to create a shorter ...
How Do I Add Social Media Feeds To A Page In The SoCast Mobile App?
To display social media feeds (such as Facebook, X/Twitter, or Instagram) on a page in your SoCast mobile app, you can use the 'raw html' widget to embed the feeds. 1. Obtain the embed code for your desired social media feed from the respective ...
How Can I Optimize My X (Formerly Twitter) Presence for MEGA Contests?
How Can I Optimize My X (Formerly Twitter) Presence for MEGA Contests? In the fast-paced world of X (formerly Twitter), reaching your target audience and converting followers into members of your database can be challenging. Here are four easy steps ...
How Do I Give Facebook Access To A Business Page In The New Facebook Pages Experience?
How Do I Give Facebook Access To A Business Page In The New Facebook Pages Experience? Note: You must have Facebook access with full control to grant access to others. This article is intended for Page admins. In the new Facebook Pages experience, ...
How Do I Use the Pinterest Element in SoCast?
How Do I Use the Pinterest Element in SoCast? Who Is This Article For? This article is for: All users who have access to pages, blogs, contests, or sidebars Applicable to all themes About the Pinterest Element The Pinterest element lets you connect ...
How Do I Use the Social Button Bar Element to Add Social Sharing to My Website?
How Do I Use the Social Button Bar Element to Add Social Sharing to My Website? Who Is This Article For? All users with access to pages, blogs, contests, or sidebars Applicable to all themes Important Notes The Social Button Bar element is designed ...
How Do I Use the Google+ Element in SoCast?
How Do I Use the Google+ Element in SoCast? Who Is This For? All users with access to pages, blogs, contests, or sidebars Applicable to all themes The Google+ element lets you connect your content with Google+. It is typically used on blogs to enable ...
How Do I Set Up the Facebook Like Prompt on My SoCast Website?
How Do I Set Up the Facebook Like Prompt on My SoCast Website? Who Is This For? This article is for: All users with the "Manage Website Settings" permission Applicable to the SoCast 2.0 Theme and Hero 1.0 Theme Overview The Facebook Like Prompt ...
How Do I Use Sharing Buttons to Increase Social Media Engagement on My SoCast Website?
How Do I Use Sharing Buttons to Increase Social Media Engagement on My SoCast Website? Who Is This For? This article is for: All users with the Manage Website Settings permission Applicable to the SoCast 2.0 Theme and Hero 1.0 Theme Sharing buttons ...
How Do I Set Up Social Sharing Buttons Below Content in SoCast?
How Do I Set Up Social Sharing Buttons Below Content in SoCast? Follow these instructions to set up your social sharing buttons so they appear below your content. Who Is This Article For? All users with the Manage Website Settings permission ...
What Are Some Tips For Sharing My Blog Or News Story Using SoCast?
What Are Some Tips for Sharing My Blog or News Story Using SoCast? SoCast’s social posting tools make it easy and efficient to share your blogs or news stories, allowing you to focus on your station’s goals and audience engagement. Step-by-Step Guide ...
What Should I Do If I Don't See All My Facebook Pages in SoCast Social Settings?
What Should I Do If I Don't See All My Facebook Pages in SoCast Social Settings? Who Is This For? All users with a SoCast account (login and password) Applicable to all SoCast themes If you have already connected your personal Facebook account to ...
How Do I Reauthorize My Facebook Token in SoCast?
How Do I Reauthorize My Facebook Token in SoCast? This article is for: All users with social permissions. Requirements: You must have a Facebook profile connected and be listed as an Admin on the Facebook Page you want to post to. When composing a ...
What Are Personal Social Settings in SoCast and How Do I Set Them Up?
What Are Personal Social Settings in SoCast and How Do I Set Them Up? This page collects all Knowledge Base articles related to setting up your personal social settings in SoCast. You’ll find step-by-step guides for connecting your Facebook Pages, ...
How Do I Add Facebook and Instagram to My SoCast Account?
This Article Is For: All users who have a SoCast account (Login & Password) This is applicable to all SoCast Themes Requirements: You will need the Login & Password for your Facebook account. We recommend creating a Facebook account that is used for ...
What Are Social Settings in SoCast and How Do I Use Them?
What Are Social Settings in SoCast and How Do I Use Them? This Article Is For This article applies to: All users with a SoCast account (login and password) Applicable to all SoCast themes Features The Social Relationship Management (SRM) tool is ...
How Do I Add "X" (Twitter) to My SoCast Account?
How Do I Add "X" (Twitter) to My SoCast Account? These instructions explain how to add an X (formerly Twitter) profile to your SoCast account so you can publish directly to X using the Social Publishing tool. Who Is This For? This article is for: All ...
What Should I Do If I Suspect My Social Media Accounts Are Hacked?
What Should I Do If I Suspect My Social Media Accounts Are Hacked? If you believe your station or brand’s social media accounts have been hacked, please note that SoCast cannot assist directly with account recovery. Contact the appropriate social ...
How Do I Configure Twitter Cards in SoCast?
This Article Is For: All users who are SoCast Account Admins This is applicable to all SoCast Themes These instructions are for configuring Twitter Cards. For more info on Twitter Cards, please see: ...
How Do I Manage Social Settings in My SoCast Account?
How Do I Manage Social Settings in My SoCast Account? This Article Is For: All SoCast account admins and users with access to Social Account Settings. This applies to all SoCast themes. Use the articles below to set up and manage your social settings ...
How Do I Connect My Bit.ly Account to SoCast?
This Article Is For: All users who are SoCast Account Admins This is applicable to all SoCast Themes Requirements: You will need the Login & Password for your Bit.ly account or corresponding social media account These instructions are for connecting ...
How Do I Set Up My SMS Settings in SoCast?
This Article Is For: All users who are SoCast Account Admins Users who have paid for and set up SMS integration This is applicable to all SoCast Themes Requirements: Must have Magnet Mobile, ZipWhip or Impact Mobile as a provider. Must have admin ...
How Do I Set Up, Moderate, and Use SoCast's SMS Feature?
This Article Is For: All users who have the 'Manage Accounts' permission & the 'Manage Activity Streams Conversation' permission This is applicable to: All Themes Note: Please keep the following in mind when replying to SMS messages: Allowed 1 reply ...
What Social Publishing And Monitoring Tools Are Available In SoCast?
What Social Publishing and Monitoring Tools Are Available in SoCast? This article provides an overview of Knowledge Base resources for SoCast’s Social Publishing tool, Monitoring Streams, and Content Calendar. Use these guides to plan posts, monitor ...
What Resources Are Available for SoCast Social Publishing and Social Media Management?
What Resources Are Available for SoCast Social Publishing and Social Media Management? This section includes knowledge base articles related to the SoCast Social Publishing Tool, including Monitoring Streams, the Content Calendar, and Activity ...
How Do I View or Reply to a Twitter Conversation or Comment in SoCast?
How Do I View or Reply to a Twitter Conversation or Comment in SoCast? Who Is This Article For? All users with a SoCast account (login and password) All users with access to the Social Relationship Management (SRM) feature Applicable to all SoCast ...
How Do I Configure a Social Stream in SoCast?
This Article Is For: All users who have a SoCast account (Login & Password) All users who have access to the 'SRM' feature This is applicable to all SoCast Themes For a video tutorial, please ...
How Do I View or Reply to SMS or Member Conversations and Comments in the SoCast Inbox?
This Article Is For: All users who have a SoCast account (Login & Password) All users who have access to the 'SRM' feature This is applicable to all SoCast Themes If you do not have access to the 'Inbox' Stream, please speak with your SoCast Account ...
How Do I Create A Smart Stream In SoCast?
This Article Is For: All users who have a SoCast account (Login & Password) All users who have access to the 'SRM' feature This is applicable to all SoCast Themes Smart Streams are used to analyze sentiment, demographics and engagement for a topic or ...
How Do I View or Reply to a Facebook Conversation or Comment in SoCast?
How Do I View or Reply to a Facebook Conversation or Comment in SoCast? Who Is This Article For? All users with a SoCast account (login and password) All users with access to the SRM feature All SoCast themes Overview This guide shows you how to view ...
How Can I Easily Share Content Using SoCast Social Monitoring?
Use SoCast’s Social Monitoring to observe and quickly share specific types of content (news, comedy, etc.). Step-by-step guide Start by creating a Twitter list with members of a specific content/genre type. Add that list as a stream to monitor in ...
What Are the Common Social Stream Error Messages in SoCast and How Do I Resolve Them?
What Are the Common Social Stream Error Messages in SoCast and How Do I Resolve Them? Who Is This For This article is for: All users with a SoCast account (Login & Password) All users with access to the Social Relationship Manager (SRM) feature ...
How Can I Monitor Competitors on Social Media Using SoCast Smart Streams?
Be ahead of the game and know what your competitors are doing in real time. Define your strategy quickly by using our SoCast Smart Streams. Step-by-step guide Start by configuring a new smart stream that monitors your competitors account. For ...
How Do I Create and Monitor Twitter Lists in the SoCast Platform?
This Article Is For: All users who have a SoCast account (Login & Password) All users who have access to the 'SRM' feature This is applicable to all SoCast Themes Tips: Lists are a great way to organize followers, i.e. artists, staff, partners, ...
How Can I Monitor Social Media Mentions And Engagement Using SoCast?
How Can I Monitor Social Media Mentions and Engagement Using SoCast? The SoCast Monitoring Streams tool allows you to instantly know when your station is mentioned on social media. The engagement dashboard is fully mobile-responsive, enabling you to ...
How Do I Use The Content Calendar To Manage Social Posts?
This Article Is For: All users with 'Social' permissions This is applicable to: All Themes See what social posts are currently going out or are coming up next at a glance. Click on a social post to see its details including time, author, social ...
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