Mobile App Configuration
How Do I Add a Sponsor Logo to the Mobile App Launch Screen in SoCast Engage?
Log in to SoCast Engage. Go to the Mobile App section and select Mobile App Settings. Under the General tab, scroll down to the Promo Screen section. Click Add Media to upload the sponsor logo. Once the logo has been uploaded, click Save. Please note ...
Does SoCast Handle Required Android API Level Updates For Mobile Apps On Google Play?
Yes, SoCast manages required Android API level updates for mobile apps published on Google Play. When Google Play requires apps to target a newer Android API level, SoCast will update your Android app to meet these requirements before the specified ...
How Do I Update the Mobile App Logo in SoCast Engage?
Log in to SoCast Engage. Navigate to Mobile App and select Mobile App Submission Settings. On the General tab, ensure all required fields (marked with an asterisk *) are filled out. Here, you can change the app icon and launch screen image. Click on ...
Will A Facebook Page Link In A SoCast App Push Notification Open In The Facebook App Or A Web Browser?
If you include a Facebook page link (such as https://www.facebook.com/page_name) in a push notification sent through a SoCast app, clicking the link will generally open in the user's default web browser, not the Facebook app. Unless the app is ...
How Do Users Join a Push Notification Group in the SoCast Mobile App?
Users must download and open the SoCast mobile app. Navigate to Settings > Notifications. Scroll down to the Push Notification Groups section. Enable notifications for any specific group they wish to join by toggling the switch next to the group ...
How Do I Prevent My Google Play Developer Account From Being Marked as Inactive When Using SoCast Mobile Apps?
Log in to your SoCast account and navigate to Mobile App > Mobile App Settings. Ensure all fields are completed, including branding images and colors (except for the Advertising tab). Go to Mobile App > Mobile App Submission Settings. Complete all ...
How Do I Complete Google Play Developer Account Verification Without Adding a Verification Code to My SoCast Website?
Yes, you can complete Google Play Developer account verification without adding a verification code to your SoCast website. According to our support team and client feedback, the standard process for verifying a Google Developer account typically ...
How Can I Allow Listeners To Submit Audio Messages Through The Mobile App?
Log in to SoCast Engage. Navigate to Website > Forms and click Create. Name your form. You may use the Contact Form template for convenience. Add an extra field: Click Insert Fields, then select File Upload (set to Single to prevent bandwidth ...
How Do I Update App Store Screenshots for My Mobile App Using SoCast Engage?
Log in to SoCast Engage. Navigate to Mobile App in the left menu and select Mobile App Submission Settings. In the General section, ensure all required fields marked with an asterisk (*) are filled out. Click on the iOS tab and fill out all required ...
What Should I Do If My Radio Station App Is Removed From The App Store Due To A Closed Google Developer Account?
If your app has been removed from the Google Play Store because your Google Developer account was closed, first attempt to log into your old Google Developer account to see if Google will allow you to reinstate it. Follow any instructions provided by ...
How Do I Submit an App Build Request in SoCast Engage?
Log in to SoCast Engage. Navigate to Mobile App in the main menu. Select Mobile Submission Settings. Under the Submission section, click Submit Build. Follow the on-screen prompts to complete your app build request. Once you have submitted the build ...
How Do I Update Mobile App Icons and App Names in SoCast Engage?
Log in to SoCast Engage. Navigate to Mobile App > Mobile App Settings and ensure all branding images and colors are updated, except for the Advertising tab. Go to Mobile App > Mobile App Submission Settings and complete all required fields for your ...
How Do I Update App Store Preview Images For My Mobile App Using SoCast Engage?
Log in to SoCast Engage. Navigate to Mobile App on the left panel, ensuring the correct station is selected. Select Mobile App Submission Settings. Fill in all required fields under the General, iOS, and Android tabs. Once all information is ...
How Do I Change the Mobile App Icon and Splash Screen in SoCast Engage?
Log in to SoCast Engage. Navigate to Mobile App and select Mobile App Submission Settings. Under the General section, update the icon, launch screen background color, and launch screen image. The required dimensions are indicated in the notes for ...
How Do I Place an Ad on the Mobile Homepage Using SoCast Engage?
Log in to SoCast Engage. Navigate to Website > Pages > All Pages. Search for the page named Mobile App Activity Stream Page: Home. Click to edit the page. Add or edit a Raw HTML Widget in the desired location (e.g., header or footer). Paste your ad ...
How Do I Update iOS and Android App Credentials in SoCast Engage for Push Notification Maintenance?
Log in to SoCast Engage. Navigate to Mobile App and select Mobile App Submission Settings. Click on the iOS tab. Fill out all fields marked with an asterisk (*) as these are required. Under the Credentials tab, select the correct App Store/iOS ...
How Do I Complete Mobile App Submission Settings in SoCast Engage for iOS and Android?
Log in to SoCast Engage. Navigate to Mobile App > Mobile App Settings and ensure all required fields are filled in, including branding images and colors. (The Advertising tab is optional.) Go to Mobile App > Mobile App Submission Settings. Click on ...
How Do I View App Push Notification Open Rates In SoCast Engage?
Log in to SoCast Engage. Click on Mobile App in the main menu, then select Mobile App Notifications. Click on the Items tab. In this section, you will see the Open column, which shows the percentage of users who opened each push notification.
How Are Apple Push Services Certificates Managed For SoCast Mobile Apps?
Apple Push Services Certificates for SoCast mobile apps are managed automatically through an API, as long as all required information is filled out under Mobile App > Mobile App Submission Settings in SoCast Engage and the iOS integration status ...
How Do I Transfer Android Apps To A New Google Play Developer Account And Update SoCast Mobile App Integration?
Transfer your Android apps from your old Google Play Developer account to your new account using the official Google Support process. For detailed instructions, visit the Google Play Help Center. After the transfer, log in to SoCast Engage and ...
How Do I Remove Or Update Header Ads In The SoCast Engage Mobile App?
Log in to SoCast Engage. Navigate to Mobile App in the main menu. Select Mobile App Settings. Go to the Advertising tab. Find the Header ad and click the pencil icon to edit. Remove or update the ad code as needed. Save your changes. This will remove ...
How Do I Update App Store Information and Submit a New Build in SoCast Engage?
Log in to SoCast Engage. Navigate to Mobile App > Mobile App Submission Settings. Update the app information as needed (such as app copy, description, or icon). Once all updates are complete, click Submit New Build to notify the SoCast team to build ...
Are Emojis Supported In Push Notifications In SoCast Engage?
Yes, emojis are supported in push notifications sent through SoCast Engage. You can include emojis when composing your push notifications by adding them directly into your message wherever you want, and they will appear for your audience. Most emojis ...
How Do I Submit a Mobile App Build Request in SoCast Engage to Deploy a Fix for Album Art or App Functionality Issues?
Log in to SoCast Engage. Navigate to Mobile App in the main menu. Select Mobile App Submission Settings. Click on the iOS tab and fill out all fields marked with an asterisk (*)—these are required. Under the Credentials tab, select the correct App ...
How Do I Add SoCast as an Admin to My Google Play Developer Account for Android App Publishing?
Log in to your Google Play Console account. Navigate to the Users and permissions page. Click on Invite user. Enter the email address socastadmin@socastsrm.com. Select the Admin (all permissions) role for the new user. Click Invite to send the ...
How Do I Edit the Mobile App Menu and Navigation Links in SoCast Engage?
Log in to SoCast Engage. Navigate to Mobile App > Mobile App Menu. To edit a menu tab (such as News or Music News), click on the item you want to change. You can point it to any existing page on your website or to a third-party link. To change the ...
How Do I Resolve Issues With Push Notifications Not Being Received On iOS Devices In SoCast Engage?
Log in to SoCast Engage. Navigate to Mobile App and select Mobile App Submission Settings. Click on the iOS tab and fill out all fields marked with an asterisk (*) as these are required. Under the Credentials tab, select the correct App Store/iOS ...
What Are the Best Practices for Maintaining Your App Developer Accounts?
What Are the Best Practices for Maintaining Your App Developer Accounts? Maintaining your App Developer Accounts is essential for ensuring smooth app development and distribution. If your account information is not kept up to date, you risk having ...
How Do I Change the Media Player Bar Appearance in the SoCast Mobile App?
How Do I Change the Media Player Bar Appearance in the SoCast Mobile App? Who Is This Article For? All users with Manage Mobile App permissions. Applicable to both Single Tenant App and Multi-Tenant App users. Requirements Your station or brand must ...
How Do I Handle the Apple Vision Pro Notice for SoCast Mobile Apps?
How Do I Handle the Apple Vision Pro Notice for SoCast Mobile Apps? Recently, Apple made all newly created and existing compatible iOS apps available on Apple Vision Pro (visionOS). At this time, SoCast mobile apps do not support Apple Vision Pro. If ...
How Do I Disable the Song Like/Dislike Buttons in the Mobile App Player Using ID3 Tags?
How Do I Disable the Song Like/Dislike Buttons in the Mobile App Player Using ID3 Tags? Note: This process should be performed by a Company Admin or someone familiar with working with ID3 tags. If you want to disable the song like/dislike buttons in ...
What Is the Mobile App Submission and Build Checklist for SoCast?
What Is the Mobile App Submission and Build Checklist for SoCast? To build and submit your mobile app to the Apple App Store and Google Play Store, you must complete the following configurations. We cannot submit an app build unless all required ...
How Do I Configure Android Store Listing Settings for My Mobile App Submission?
How Do I Configure Android Store Listing Settings for My Mobile App Submission? To submit your mobile app to the Google Play Store, you must provide specific information and assets for your app’s product page. This guide outlines each required ...
How Do I Configure iOS Store Listing Settings for My Mobile App Submission?
How Do I Configure iOS Store Listing Settings for My Mobile App Submission? To ensure your mobile app appears correctly in the Apple App Store, you must configure the store listing settings. This information is required for app approval and release. ...
How Do I Configure General Store Listing Settings for My Mobile App Submission (App Icons, Ratings, Privacy, and More)?
How Do I Configure General Store Listing Settings for My Mobile App Submission (App Icons, Ratings, Privacy, and More)? Follow these steps to configure how your mobile app appears in the Apple App Store, Google Play Store, on user devices, and within ...
How Do I Configure Google Play Developer Credentials for My Radio Station's Mobile App?
How Do I Configure Google Play Developer Credentials for My Radio Station's Mobile App? Requirements Before you begin, please ensure you have the following: A Google Play Developer account. This must be a business account, not a personal account. ...
How Do I Configure iOS App Developer Credentials for My Radio Station?
How Do I Configure iOS App Developer Credentials for My Radio Station? Requirements Before you begin, ensure you have the following: An Apple Developer account (must be a business account, not a personal one). An Apple App Store Connect account. ...
How Do I Set Up Mobile Menu Ad Targeting in Google Ad Manager?
How Do I Set Up Mobile Menu Ad Targeting in Google Ad Manager? This guide is for app clients who want to target banner ads to specific app menu items using Google Ad Manager. Follow the steps below to configure your ad targeting effectively. Step 1: ...
What Should I Know Before Purchasing a SoCast Mobile App?
What Should I Know Before Purchasing a SoCast Mobile App? This article answers common questions and highlights key considerations for radio broadcasters evaluating a SoCast mobile app. Can I Preview a SoCast App? Absolutely. Please contact us, and we ...
How Do I Find My Google Play Developer Account ID?
Who Is This Article For? This article is intended for company administrators or anyone with access to your Google Play Developer Account login credentials. Steps to Find Your Google Play Developer Account ID Log in to your Google Play Developer ...
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