Mobile App Configuration
How Do I Find My Apple Team ID for iOS App Development?
How Do I Find My Apple Team ID for iOS App Development? Your Apple Team ID is a unique identifier for your Apple Developer account. You’ll often need it for app submissions, integrations, and services like push notifications. Who Is This Article For? ...
How Do I Resolve "Invalid Data Safety" Notices for Google Play and Android Apps?
How Do I Resolve "Invalid Data Safety" Notices for Google Play and Android Apps? Who Is This Article For? Clients using the SoCast Mobile App For more information about the SoCast Mobile App, contact your Account Manager or email ...
How Do I Update Outstanding Agreements in My Apple App Account for SoCast Apps?
How Do I Update Outstanding Agreements in My Apple App Account for SoCast Apps? Who Is This Article For? This article is intended for SoCast account managers who need to upgrade or rebrand their current SoCast app. Requirements You must be the ...
How Do I Update Outstanding Agreements in Google Play for My SoCast App?
How Do I Update Outstanding Agreements in Google Play for My SoCast App? Who Is This Article For? This article is for any SoCast account manager looking to upgrade or rebrand their current SoCast app. Requirements Important: You must be the account ...
How Do I Accept Agreements in the App Store as a Radio Broadcaster?
To keep your radio station’s app active and compliant, make sure you accept any outstanding agreements in the App Store. Follow the steps below using your Admin credentials. Log in to the App Store (App Store Connect) using your Admin credentials. ...
Why Are My App Splash Screen Images Resized in the Media Library?
When you upload an image, the media library will scale it down to be optimized for web use. However, our system retains the original image, which is linked from the attachment details. If you click on this original image, you will see the image size ...
Does SoCast Integrate With Instreamatic for Mobile Apps?
Overview Yes, SoCast’s mobile app can integrate with Instreamatic. This integration must be enabled during the app build process before the app is delivered to the app stores. How to Enable the Integration To enable the Instreamatic integration, ...
How Do I Get Started With the SoCast Mobile App?
How Do I Get Started With the SoCast Mobile App? Watch the video below for a quick overview of getting started with the SoCast Mobile App. Learn More Basic Mobile App Setup 101 Getting Started With iTunes & Google Play How Do I Submit My App Through ...
How Do I Rebrand My Mobile App for My Radio Station?
How Do I Rebrand My Mobile App for My Radio Station? This article is intended for radio stations that are rebranding or changing formats. Requests to rebuild a mobile app with a new station brand must come from your Company Administrator. Before You ...
How Do I Invite SoCast as an Admin to My Apple Developer, iTunes Connect, and Google Play Developer Accounts?
How Do I Invite SoCast as an Admin to My Apple Developer, iTunes Connect, and Google Play Developer Accounts? To deliver your mobile test apps, add socastadmin@socastsrm.com as an admin to your Apple Developer, iTunes Connect (now App Store Connect), ...
How Do I Remove Reviews and Old Comments on My SoCast Mobile App?
How Do I Remove Reviews and Old Comments on My SoCast Mobile App? While you cannot delete individual reviews or comments from the app stores, you can reset your app’s rating for a new version. Follow the steps below. Note: Resetting the rating does ...
How Do I Update the SoCast Mobile App on an iPhone?
How Do I Update the SoCast Mobile App on an iPhone? Who Is This Article For? Clients who have purchased the SoCast Mobile App. If you would like to purchase the Mobile App, please contact your SoCast Account Manager. All users with "Manage Mobile ...
How Do I Fix an App Stuck on 'Waiting' on My Mobile Device?
How Do I Fix an App Stuck on 'Waiting' on My Mobile Device? Who Is This For? All users with Manage Mobile App Permissions Applicable to: Single-Tenant and Multi-Tenant Apps Occasionally, an app may get stuck on “Waiting” when you try to install or ...
What Should I Do If the Audio Stream Is Not Working in the Mobile App?
What Should I Do If the Audio Stream Is Not Working in the Mobile App? If the audio stream is not working in the mobile app, follow the steps below to troubleshoot the issue. Troubleshooting Steps Note: Access to the audio stream is only available ...
How Can I Disable The Microphone Permission For The Mobile App?
How Can I Disable the Microphone Permission for the Mobile App? The microphone permission allows users to record and submit audio messages. These messages may appear in the app's news feed or be used on air. The app only records sound when a user ...
Do I Need a Wi‑Fi or Internet Connection to Use the App?
Do I Need a Wi‑Fi or Internet Connection to Use the App? Yes. The app requires an active internet connection to work. You can connect using either Wi‑Fi or cellular data. Without an internet connection, the app cannot load content or perform its core ...
What Are the Most Frequently Asked Questions About the SoCast Mobile App?
What Are the Most Frequently Asked Questions About the SoCast Mobile App? Who Is This Article For? This article is intended for: Clients who have purchased the SoCast Mobile App. If you would like to purchase the Mobile App, please speak with your ...
How Do I Add Google Ads To The SoCast Mobile App?
How Do I Add Google Ads to the SoCast Mobile App? Use Google Ad Manager to serve ads in the SoCast Mobile App. Follow the steps below to set up and display your ads. Important Notes Please allow up to 3 hours for ads to start displaying correctly ...
How Do I Set Up Google Ad Manager Video Pre-Roll and What Are the Requirements?
How Do I Set Up Google Ad Manager Video Pre-Roll and What Are the Requirements? Who Is This Article For? This article is intended for: All users with Manage Mobile App Permissions Applicable to both Single Tenant App and Multi-Tenant App environments ...
How Do I Get Started With Setting Up Google DFP Ads in the SoCast Mobile App?
How Do I Get Started With Setting Up Google DFP Ads in the SoCast Mobile App? This Article Is For All users who manage Activity Stream Promo Posts Applicable to: Single Tenant App Only Follow these steps to set up Google DFP (DoubleClick for ...
What Mobile App Advertising And Sponsorship Options Are Available In The SoCast App?
What Mobile App Advertising and Sponsorship Options Are Available in the SoCast App? Who Is This Article For? All users with Manage Mobile App permissions Applicable to both the Single-Tenant App and Multi-Tenant App Requirements Your station or ...
How Do Push Notifications Work in the SoCast Mobile App?
How Do Push Notifications Work in the SoCast Mobile App? How Push Notifications Open The SoCast mobile app displays content in two ways: Activity Streams and the In-App Browser. The In-App Browser is typically used for navigation items such as Pages, ...
Why Didn’t I Receive A Push Notification On My Mobile App?
Why Didn’t I Receive a Push Notification on My Mobile App? If you didn’t receive a push notification from your station’s mobile app, use the steps below to identify and resolve common issues. Who Is This Article For? All users with Mobile App ...
How Do Members Enable or Disable Push Notifications on the SoCast Mobile App?
How Do Members Enable or Disable Push Notifications on the SoCast Mobile App? Who Is This Article For? All users with Manage Mobile App Notifications permissions Applicable to both Single Tenant App and Multi-Tenant App users Requirements Your ...
How Do I Set Up A Push Notification Group In The SoCast Mobile App?
How Do I Set Up a Push Notification Group in the SoCast Mobile App? Who Is This Article For? Users with the "Manage Mobile App Notifications" permission Applicable to both single-tenant and multi-tenant apps Requirements Your station or brand must ...
How Do I Send a Push Notification in the SoCast Mobile App?
How Do I Send a Push Notification in the SoCast Mobile App? Who Is This Article For? All users with the "Manage Mobile App Notifications" permission Applicable to both single-tenant and multi-tenant apps Requirements Your station or brand must have ...
How Do I Find Out How Many Subscribers My Push Notification Group Has in the SoCast Mobile App?
How Do I Find Out How Many Subscribers My Push Notification Group Has in the SoCast Mobile App? Who Is This For? All users with the "Manage Mobile App Notifications" permission Applicable to both Single-Tenant App and Multi-Tenant App Requirements ...
How Do I Find My Push Notification History in the SoCast Platform?
How Do I Find My Push Notification History in the SoCast Platform? Who Is This For? This article is for: All users with the "Manage Mobile App Notifications" permission Applicable to both single-tenant and multi-tenant apps Requirements Before you ...
What Are the Best Practices and Ideas for Push Notifications in the SoCast Mobile App?
What Are the Best Practices and Ideas for Push Notifications in the SoCast Mobile App? Use push notifications to reach your audience in real time through your SoCast Mobile App. Below are audience-friendly ideas you can use, plus key details on who ...
How Do I Use Mobile App Push Notifications In The SoCast Platform?
How Do I Use Mobile App Push Notifications in the SoCast Platform? Push notifications let you reach your audience instantly with timely updates, promotions, and important alerts directly on their mobile devices. Who Is This Article For? All users ...
How Do I Set Up And Use Mobile App Navigation Icons In The SoCast Mobile App?
How Do I Set Up and Use Mobile App Navigation Icons in the SoCast Mobile App? Who Is This Article For? Users with “Manage Mobile App Navigation” permissions Applicable to both single-tenant and multi-tenant apps What Are Navigation Icons? Navigation ...
How Do I Set Up My Mobile App Navigation in SoCast?
How Do I Set Up My Mobile App Navigation in SoCast? Use the Mobile App Menu in your SoCast CMS to create, organize, and publish navigation items for your station’s mobile app. Who Is This Article For? All users with Manage Mobile App permissions ...
How Do I Manage Mobile App Navigation in the SoCast Platform?
Manage your mobile app’s navigation directly in the SoCast platform. Updates publish in real time and can include links to web pages, activity streams, and promotions from your website. Who Is This Article For? Users with "Manage Mobile App" ...
How Do I Change The Logo Background Color In The SoCast Mobile App?
How Do I Change the Logo Background Color in the SoCast Mobile App? Who Is This For? This article is intended for users with Manage Mobile App permissions. It applies to both Single-Tenant and Multi-Tenant SoCast Mobile Apps. Requirements Your ...
How Do I Change the Branding Bar Logo Image in the SoCast Mobile App?
How Do I Change the Branding Bar Logo Image in the SoCast Mobile App? Who Is This Article For? All users with "Manage Mobile App" permissions. Applicable to both single-tenant and multi-tenant apps. Requirements Your station or brand must have ...
How Do I Change the Branding Bar Background Image in the SoCast Mobile App?
How Do I Change the Branding Bar Background Image in the SoCast Mobile App? Who Is This Article For? This article is intended for users who: Have Manage Mobile App permissions Are using either a Single Tenant App or Multi-Tenant App Requirements Your ...
How Do I Change The Primary Color Of My SoCast Mobile App?
How Do I Change the Primary Color of My SoCast Mobile App? This Article Is For: All users with "Manage Mobile App" permissions Applicable to both single-tenant and multi-tenant apps Requirements: Your station or brand must have purchased the SoCast ...
How Do I Manage the Mobile App Theme in SoCast?
How Do I Manage the Mobile App Theme in SoCast? Customize your mobile app’s look and feel with SoCast. You can manage the theme elements—such as the branding bar, logo, and Listen Live button colors—to keep your station’s branding consistent and ...
How Do I Set Up My App's Feature Rotator in the SoCast Mobile App?
How Do I Set Up My App's Feature Rotator in the SoCast Mobile App? The Feature Rotator lets you showcase key content at the top of all Activity Streams in your SoCast Mobile App. Follow the steps below to set it up. Who Is This Article For? Users who ...
How Do I Set Up My Mobile App's Promo Screen?
How Do I Set Up My Mobile App's Promo Screen? The promo screen is the second image your listeners see when they open your mobile app. Typically, the splash image (such as your station logo) appears first, followed by the promo image. This guide will ...
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